Job
In this role, you will support employees with IT inquiries, analyze disruptions, and handle the installation and configuration of hardware and software at the Linz location.
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Your role in the team
- In this versatile position, you will be a central point of contact for our employees at the Linz location and also for our colleagues nationwide in Austria.
- Support and assistance for employees with IT-related questions in their daily work and close collaboration with the international in-house IT team.
- Analysis, classification, and sustainable handling of disruptions and service requests.
- Installation, configuration, and support of hardware and software as well as workplace systems.
- Support in the administration of user accounts, permissions, and IT workstations.
- Participation in the implementation and further development of IT processes and internal standards.
- Support with IT projects, rollouts, and the implementation of new digital solutions.
- Ensuring a high level of service and a positive user experience.
Our expectations of you
Education
- Completed training in the IT field, e.g., apprenticeship, technical school, HTL, or a comparable qualification.
Qualifications
- Good knowledge in supporting Windows workstations, standard software, and typical IT peripherals.
- Strong communication skills and enjoyment of direct contact with users.
- High service orientation, solution-oriented thinking, and a professional demeanor.
- Independent, reliable, and meticulous work approach.
- Enjoyment of collaboration in a cross-site team.
- Very good German skills as well as good English skills.
Experience
- Several years of relevant professional experience in the IT sector - ideally in IT service, helpdesk, onsite support, or system administration.
- Experience in handling ticketing systems and structured processing of support requests.
- You don't need to be an expert in every technology right away. What matters most to us is your practical IT experience, your willingness to learn, and your commitment to understanding internal IT as a genuine service for the organization.
What we offer
- An attractive remuneration according to the IT collective agreement with significant overpayment depending on qualifications and experience.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
MAIT gehört zu den führenden mittelständischen IT-Beratungs- und Systemintegrations-Unternehmen und setzt ein breites Spektrum an Projekten mit modernsten Mitteln um.
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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