Job
In this role, you set up modern IT infrastructures and E-health solutions in medical practices on-site, provide customer support over the phone, and analyze error reports to optimize workflows.
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Your role in the team
- In field service, you set up modern IT infrastructure, our electronic health record systems, e-health solutions, and interfaces to third-party systems directly on-site at our clients' locations (medical practices).
- In internal sales, you support our clients via phone and remote maintenance, analyze issues, and systematically work towards resolving concerns.
- You support clinics on their journey into the digital practice world and ensure that workflows truly improve – not just become more complicated.
- You train doctors and practice teams in using our software and explain technical topics clearly and on an equal footing.
- As a link, you bring your expertise into the support team and provide feedback to product management & software development.
- After your onboarding, you will take turns on a regular on-call duty on a weekly basis.
Our expectations of you
Education
- You have IT training (e.g., HTL, IT systems engineering apprenticeship, or similar) or comparable practical experience.
Qualifications
- The customer is at the center for you: You are communicative and explain technical content in a way that everyone understands.
- You see new technologies and AI as opportunities and enjoy trying out smart solutions in your daily work.
- You work solution-oriented, take responsibility, and remain calm even when things get stressful.
- Willingness to travel within Austria (including multi-day trips) and a valid driver's license B.
Experience
- Networks, interfaces, IT security, and remote tools are not new to you – ideally with several years of experience in IT service.
What we offer
- Meaningful activity: You make a direct contribution to better care for patients.
- Secure Job: A crisis-proof position at one of the world's leading e-health companies and market leader in Austria.
- Onboarding & Development: Structured onboarding, mentoring, and ongoing training – professionally and personally.
- Career path: specialization (e.g., infrastructure, e-health interfaces, security) or development towards project management, consulting, or team lead.
- Mobility & Equipment: Company car after the onboarding phase (also private use), smartphone, laptop, and modern tools.
- Work culture: A appreciative, dynamic team with flat hierarchies, short decision-making paths, and a 'you' culture – plus team events and of course fruit baskets & Co.
Benefits
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
Graz, Innsbruck, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Asten, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
- 250+ Employees
- 1972
- German, English
- Established Company
- Onsite, Hybrid, Full Remote
- Healthcare, Social Sector · Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.8
- Team culture
- 3.4
- Career growth
- 3.6
- Engineering
- 3.2
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