Workplace Image CompuGroup Medical (CGM)
Logo CompuGroup Medical (CGM)

E-Health service technician in the office and in the field

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CompuGroup Medical (CGM)

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 50.000 € gross/year
  • Location
    Gemeinde Wiener Neudorf, Asten
  • Working Model
    Onsite

    • Job Summary

    In this role, you set up modern IT infrastructures and E-health solutions in medical practices on-site, provide customer support over the phone, and analyze error reports to optimize workflows.

    Your role in the team

    • In field service, you set up modern IT infrastructure, our electronic health record systems, e-health solutions, and interfaces to third-party systems directly on-site at our clients' locations (medical practices).
    • In internal sales, you support our clients via phone and remote maintenance, analyze issues, and systematically work towards resolving concerns.
    • You support clinics on their journey into the digital practice world and ensure that workflows truly improve – not just become more complicated.
    • You train doctors and practice teams in using our software and explain technical topics clearly and on an equal footing.
    • As a link, you bring your expertise into the support team and provide feedback to product management & software development.
    • After your onboarding, you will take turns on a regular on-call duty on a weekly basis.

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    Our expectations of you

    Education

    • You have IT training (e.g., HTL, IT systems engineering apprenticeship, or similar) or comparable practical experience.

    Qualifications

    • The customer is at the center for you: You are communicative and explain technical content in a way that everyone understands.
    • You see new technologies and AI as opportunities and enjoy trying out smart solutions in your daily work.
    • You work solution-oriented, take responsibility, and remain calm even when things get stressful.
    • Willingness to travel within Austria (including multi-day trips) and a valid driver's license B.

    Experience

    • Networks, interfaces, IT security, and remote tools are not new to you – ideally with several years of experience in IT service.

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    What we offer

    • Meaningful activity: You make a direct contribution to better care for patients.
    • Secure Job: A crisis-proof position at one of the world's leading e-health companies and market leader in Austria.
    • Onboarding & Development: Structured onboarding, mentoring, and ongoing training – professionally and personally.
    • Career path: specialization (e.g., infrastructure, e-health interfaces, security) or development towards project management, consulting, or team lead.
    • Mobility & Equipment: Company car after the onboarding phase (also private use), smartphone, laptop, and modern tools.
    • Work culture: A appreciative, dynamic team with flat hierarchies, short decision-making paths, and a 'you' culture – plus team events and of course fruit baskets & Co.

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    Benefits

    Work-Life-Integration

    Health, Fitness & Fun

    Higher Take-Home Pay

    Food & Drink

    Topics You Will Work On

    Job Locations

    Map of company locations

    • Location Gemeinde Wiener Neudorf

      Ricoweg 2351

      2351 Wiener Neudorf

      Austria

    • Location Asten

      Geranienstraße 1

      4481 Asten

      Austria

    About Your Employer

    CompuGroup Medical (CGM)

    CompuGroup Medical (CGM)

    Graz, Innsbruck, Salzburg, Steyr, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg

    The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.

    Description

  • Company Size
    250+ Employees
  • Founding Year
    1972
  • Language
    German, English
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Healthcare, Social Sector, Internet, IT, Telecommunication

    • Employer reviews

    by devworkplaces.com

    Total

    (4 Reviews)
    3.4

    • Culture

      3.3

    • Workingconditions

      3.8

    • Career Growth

      3.5

    • Engineering

      3.1
    Show all reviews
    Logo CompuGroup Medical (CGM)

    E-Health service technician in the office and in the field

    CompuGroup Medical (CGM)
    Salary
    from 50.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 35.627 € net/year
    Location
    Gemeinde Wiener Neudorf, Asten
    Working Model
    Onsite
    Diversity
    Open for all genders
    Easy Apply
    Easy Apply
    Direct Apply

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