Job
- Level
- Junior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 49.980 € Gross/Year
- Location
- Gemeinde Seibersdorf
- Working Model
- Onsite
Job Summary
In this role, you actively support the design and maintenance of business applications, take responsibility for ITSM tools, and optimize service processes by handling tickets and coordinating external vendors.
Job Technologies
Your role in the team
- As part of our dedicated team of experts in ITO, you will actively support the maintenance and development of new solutions for our company-wide business applications — including quality management tools, intelligent invoice automation, and a variety of digitized processes such as document processing and approval (paperless).
- You support the team leader or the IT Service Management team in coordinating a variety of IT project activities with a focus on business applications.
- As an interface between the operational departments (our researchers) and the ITO division, you will take responsibility for the operation and further development of the ITSM tool after thorough training.
- You are in constant communication with your team colleagues, our internal "clients," and external partners.
- You will be responsible for IT Service Management (ITSM) as well as for the technical support and further development of the deployed ITSM system.
- In this role, you develop, modify, and optimize existing processes and workflows within the ITSM environment, actively contributing to the continuous improvement of service processes to ensure smooth operations and efficient system utilization.
- Our diverse portfolio of digitized processes, as well as new requirements from various departments and areas, make your work varied and offer you the opportunity to develop new solutions.
- Your responsibilities also include the intake, processing, and documentation of tickets received via our helpdesk that pertain to the ITSM system.
- You manage external IT service providers for development activities and oversee the associated test management to ensure flawless acceptance.
- Your commitment also plays a crucial role in release management, thereby significantly contributing to the successful implementation of our projects.
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Our expectations of you
Education
- You have an IT-oriented education (e.g., HTL in Computer Science, Business Informatics, or a university of applied sciences) and ideally have gained practical experience in the IT and/or business application environment (e.g., internship, mandatory internships).
Qualifications
- You enjoy organizing, actively driving projects forward, and therefore have some initial knowledge of project management.
- You value independent work and enjoy communicating with different people – both with team members as well as with internal clients or external partners.
- You think innovatively, enjoy trying out creative solutions, and value ongoing opportunities for further training (for example, Project Management Certification Level D).
Experience
- You have some initial experience in programming with VBScript and are interested in development as well as technical processes.
- You have initial experience in organizing IT-supported processes.
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What we offer
- The gross annual salary for full-time employment (38.5 hours/week) according to the collective agreement is EUR 49,980.
- The current salary is determined individually based on your qualifications and experience.
- In addition, besides numerous benefits, we offer flexible working conditions and personalized training and career opportunities in a highly innovative environment.
- At AIT, we create an inclusive and family-friendly working environment that promotes equal opportunities and actively enhances diversity within our workforce and leadership positions.
- Among other initiatives, we are committed to increasing the proportion of women in our company and therefore especially welcome applications from women.
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Benefits
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
Work-Life-Integration
- 🙅♂️No All-In Contracts
- 🏝Extra Holidays
- 🏠Home Office
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
AIT Austrian Institute of Technology GmbH
Wien, Klagenfurt, Graz, Hall In Tirol, Dornbirn, Seibersdorf, Steyr-Gleink, Wien, Braunau Am Inn - Ranshofen, Wien, Tulln
The AIT Austrian Institute of Technology is Austria's largest research institute and is considered a specialist in central infrastructure issues for the future, Europe-wide.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Science, Research
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.8
Career Growth
3.6Engineering
4.0Culture
4.2Workingconditions
3.7
IT Application Support Specialist with a focus on IT Service Management
- Salary
- from 49.980 € Gross/YearNet salary converted from the gross salary in the job ad.from 35.615 € net/Year
- Location
- Gemeinde Seibersdorf
- Working Model
- Onsite
- Diversity
- Open for all genders