Job
In this role, you will receive and resolve IT incidents and service requests in a shift system. You will assist users with Office365 and desktop applications while documenting all processes in the ITSM tool.
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Job technologies
Your role in the team
- ITIL-compliant acceptance and processing of incidents and standard service requests in 1st level operations.
- Documentation in the ITSM ticket tool.
- Participation in a service desk team of approximately 15 members, operating in shifts (7x24) for our clients.
- Solution competence in the areas of Office365, Print and File Services & User Management.
Our expectations of you
Education
- Completed IT training (e.g., relevant apprenticeship, HTL....).
Qualifications
- Microsoft products.
- Windows 10 Client Administration.
- Windows Server (basic knowledge).
- Active Directory.
- Support with typical desktop application topics.
- e.g., Google Chrome, Adobe Acrobat, 7zip, antivirus software, etc.
- Willingness to work in shifts.
- Excellent German skills, solid English skills (our service languages).
- Willingness to further training (custom applications).
- High level of service orientation, outgoing, team player.
Experience
- First experience in a comparable position.
- Good knowledge or experience in handling the following technologies (the more, the better):
What we offer
- Collaboration within a dynamic and highly professional team of specialists.
- Challenging, exciting activity.
- Remote work possible after onboarding.
- Full-time employment (38.5 hours per week).
- Open team culture and flexibility.
- Internal development opportunities in an international environment.
- Training and Development.
- The annual minimum salary is € 35,658 according to the collective agreement, based on full-time employment plus shift allowance.
- An overpayment may depend on your qualifications and training.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Wien, Klagenfurt, Graz, Innsbruck, Neutal, Ternitz, Salzburg, München, Leonding, Linz, Tübingen, Ingolstadt, Stuttgart, Pforzheim, Karlsruhe, Saarbrücken, Mannheim, Fürth, Frankfurt Am Main, Wiesbaden, Köln, Düsseldorf, Kassel, Leipzig, Essen, Paderborn, Holzminden, Hannover – Laatzen, Berlin, Meppen, Bremen, Hamburg
Atos is a leader in Infrastructure & Data Management, Business & Platform Solutions, Big Data & Security, Unified Communication & Collaboration Transactional & Payment Services and Cloud Computing.
- 250+ Employees
- 2011
- German, English
- Established Company
- Hybrid, Onsite
- Public Service, Unions · Industry, Production · Internet, IT, Telecommunication
Employer reviews
- Engineering
- 3.8
- Career growth
- 3.9
- Team culture
- 4.6
- Working conditions
- 4.1
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