Job
In this role, you will handle IT support requests, diagnose technical issues, and manage IT systems and user data to ensure a smooth IT infrastructure.
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Job technologies
Your role in the team
- Monitor and manage helpdesk/ticketing systems, ensuring timely response, prioritization, and resolution of support requests.
- Provide end-user support for hardware, software, and network access issues via email, chat, remote tools, and in-person assistance.
- Diagnose and resolve technical problems involving workstations, printers, applications, and user accounts.
- Perform system imaging, configuration, and deployment of end-user devices following company standards.
- Manage user lifecycle processes, including account creation, modification, deactivation, and license administration.
- Administer and maintain core IT systems such as Active Directory, DNS, DHCP, and shared drives.
- Support enterprise applications including Microsoft 365, Teams, VPN, MFA, SSO, and other business platforms.
- Participate in IT infrastructure projects, upgrades, and system migrations as assigned.
- Liaise with third-party vendors and service providers for escalations, procurement, and issue resolution.
- Maintain accurate inventory records, asset tagging, and secure handling of IT equipment throughout its lifecycle.
- Ensure compliance with IT security and data protection policies during all support and system activities.
- Document procedures, solutions, and configurations; contribute to maintaining the internal knowledge base.
Our expectations of you
Qualifications
- Strong knowledge of desktop hardware.
- Professionalism and ownership in handling service requests and system maintenance.
- Strong customer service focus with a proactive and approachable attitude.
- A collaborative attitude with the ability to work independently when required.
- Familiarity with IT service desk tools and best practice standards.
- Excellent written and spoken communication skills in English.
Experience
- 2+ years of relevant working experience in a corporate IT environment supporting users.
- Detailed desktop operating system knowledge/experience with Windows.
- Infrastructure knowledge/experience (Active Directory, DNS, DHCP).
What we offer
- The minimum base salary for this position starts at EUR 2,918.14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
Wiener Neustadt
ENPULSION has opened its semi-automated production facility, and is shipping two Thrusters per week to international customers. One of them chose the IFM Nano Thruster as the first European Thruster for a commercial constellation. In just a short time since then, several companies have also chosen this technology for their satellites in the range of 3-100kg satellites.
- Startup
- Onsite, Hybrid
- Aviation, Space Travel
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