Technical Support Engineer Jobs in Vienna

In this role, you handle customer inquiries about software, hardware, and network issues, document solutions in the CRM, and continuously support user experience improvements through feedback and testing of new software.

In this role, you will become an expert in the Sentry product, assist customers with technical inquiries, troubleshoot bugs, contribute to documentation, and provide real-time support through various channels.

In this role, you will take ownership of escalated technical tickets, analyze issues across backend services and MSSQL databases, and collaborate closely with Engineering and QA to resolve integration challenges.

In this role, you will independently conduct monitoring and maintenance services, document digitally, support technicians, identify faults, and coordinate repair work.

In this role, you independently conduct control and maintenance tasks on building technology systems, document digital processes, and assist technicians in troubleshooting and restoration efforts.

In this role, you will assist customers with technical inquiries, resolve software and integration issues, handle support requests, and collaborate closely with product and engineering teams to address complex technical challenges.

Technical analysis and processing of requests from all customer segments. Responding to issues, requests and inquiries via self-service cases, live chat, phone, and video. Identify & organise cases according to priority and escalate cases to engineers...

In this role, you will be the main point of contact for IT support requests, troubleshoot hardware and software issues, manage support tickets, assist employees remotely and on-site, and initiate improvement measures.