Job
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Job technologies
Your role in the team
- You diagnose and fix software and hardware problems and help our customers to solve their problems while minimizing or preventing downtime.
- You use email and ticket systems to respond to our customers in a timely manner and help them keep their IT systems fully functional (no phone support, no 24/7).
- Software tests and benchmarking are part of your tasks.
- You provide technical pre-sales support.
- You are patient in explaining the same simple or complex solutions over and over again.
- You will work with the software development team to identify and fix regression issues
- You are involved in various open source communities.
Our expectations of you
Qualifications
- You have excellent knowledge of Linux system administration.
- Basic understanding of virtualization technologies is present, preferably KVM or Linux containers (LXC), and/or Proxmox products.
- You are curious about new technologies and motivated to deal with them intensively.
- Very good communication skills in German and English.
- You are confident in using helpdesk and ticket software.
- You enjoy working in a team and communicate very well with customers and colleagues.
Experience
- You have several years of experience in system administration and/or IT support (at least 2+ years of experience) in a support or other service-oriented function with customer contact.
- Experience in managing networks and firewalls (e.g. iptables).
- You have experience handling support tickets throughout the support lifecycle: from the initial customer request, through ticket prioritization and error reproduction, to creating bug reports for forwarding to the development team, and case resolution.
- Experience with other operating systems, e.g. Windows or*BSD is a plus.
- Experience with data center environments.
Benefits
Food & drink
Higher take-home pay
Work-Life-Integration
Job locations
About your employer
Proxmox Server Solutions GmbH is dedicated to developing flexible, secure, and intuitively easy-to-use open source server software. In addition to the hyper-convergent server virtualization platform Proxmox Virtual Environment (VE), they also offer a security solution for email servers with their product Proxmox Mail Gateway.
- Established Company
- Onsite
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.5
- Team culture
- 3.3
- Working conditions
- 4.1
- Engineering
- 3.5
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