Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.658 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle complex technical customer inquiries, demonstrate solutions based on your software expertise, and create technical documentation to improve support processes and drive product development.
Job Technologies
Your role in the team
- Our Technical Support Engineers provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software application.
- They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.
- Proactively manage high-level, complex client service issues, researching and resolving issues quickly and efficiently.
- Create technical documentation to serve as a knowledge base for handling support issues.
- Ensure inquiries are responded to within established timeframes and support service levels are achieved.
- Collaborate closely with development and service teams as well as key account management.
- Shape the future of the product by reporting bugs and feature requests.
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Our expectations of you
Education
- Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education.
Qualifications
- Knowledge of databases like MSSQL, DB2, Oracle, Postgres, and MySQL.
- Basic understanding of software testing concepts.
- Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
- Development skills in C# or Java.
Experience
- 2 or more years' experience in technical support/Test analyst/QA or in a customer-facing role.
- Bachelor's or Master's degree in Computer Science/Engineering or relevant experience.
- Experience with enterprise software applications.
- At least 1-year experience with Tricentis Tosca.
- Experience in SAP products.
- Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.).
- Experience on any leading cloud platform (AWS/Azure/Google Cloud).
- Experience in software testing across the full Software Development Life Cycle (SDLC).
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What we offer
- Market conform salary + success-oriented bonus.
- Favorable working atmosphere in a rapidly expanding company.
- Personal and professional development.
- Variety of career opportunities and a wide range of tasks.
- Permanent, full-time employment.
- Hybrid office setup (3 days per week in the office).
- Flexible working hours.
- Public transport ticket (Wiener Linien card).
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🎳Team Events
More net
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 📱Company Phone for Private Use
- 💵Bonus Payments
- 🚎Public Transport Allowance
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🏠Home Office
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Tricentis GmbH
Wien
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.2
Career Growth
3.3Culture
2.8Engineering
3.3Workingconditions
3.3
Technical Support Engineer
- Salary
- from 35.658 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
