Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.112 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be the central contact for IT requests, handle 1st and 2nd level support, analyze and resolve technical issues, and assist in the installation and documentation of IT systems.
Your role in the team
- Single Point of Contact (SPOC): After your training period, you will take turns with your colleagues to act as the central point of contact (SPOC) for all incoming support requests to ensure efficient coordination and quick problem resolution.
- 1st and 2nd level support: Supporting our employees with IT issues by phone, email, remote desktop, and on-site if necessary.
- Error analysis and troubleshooting: Independently processing and solving hardware and software issues.
- Documentation: Maintaining support tickets and creating solution documentation.
- Installation and configuration: Assisting with the setup and support of IT systems. Carrying out relocations of IT equipment.
- Forwarding complex inquiries to 3rd-level support or external partners.
- Commissioning and maintenance of various client systems (including PCs, notebooks, telephones, and smartphones).
- Creating and updating operating system and user manuals.
- Actively initiating improvement measures in the organizational areas and supporting their implementation.
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Our expectations of you
Education
- Solid education with a high school diploma (HAK, HTL) or completed IT technician apprenticeship.
Qualifications
- Excellent communication skills: Polite, friendly, and patient interaction with customers is a matter of course for you.
- Broad technical IT knowledge and a keen interest in IT systems and technology.
- Perfect German and good English language skills.
Experience
- Relevant professional experience of at least 3 to 5 years as an IT support technician.
- Experience in user and IT support in an IT service desk environment and with ticket systems.
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What we offer
- Challenging and varied field of activity in one of Austria's most traditional and dynamic scientific institutions (ÖAW).
- Work in a central downtown location with flexible flexitime arrangements.
- Benefits and attractive social benefits (paid lunch break, company pension, voluntary allowances, etc.).
- The minimum basic salary for this position is € 3,112.58 gross per month, according to the collective agreement of the Austrian Academy of Sciences.
- The actual salary will consider your professional and personal skills as well as your previous work experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Österreichische Akademie der Wissenschaften
Wien
The ÖAW is Austria's largest non-university research institution. Founded in 1847 as a society of scholars, its mandate is "to promote science in every way possible.
Description
- Founding year
- 1847
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Science, Research
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Culture
3.6Engineering
2.8Career Growth
3.8Workingconditions
4.0
IT support technician
- Salary
- from 3.112 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
