Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you assist employees with IT inquiries in 1st and 2nd level support, responsible for installing and maintaining hardware and software, including POS systems, as well as documentation and process optimization.
Job Technologies
Your role in the team
- Support of our employees with IT inquiries as 1st & 2nd level support.
- Solution-oriented support for support cases via phone, ticket system, and email.
- Support for end users in the area of Windows clients, hardware, and mobile devices.
- Independent problem solving and documentation of support cases.
- Creating and updating operational and system documentation and user manuals.
- Further development of internal ITSM processes.
- Installation and maintenance of desktop hardware and software, as well as POS peripherals.
- Supervision and monitoring of POS systems.
- Deployment at various locations.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field.
Qualifications
- Proficient in the use of Microsoft 365 applications (Outlook, Teams, OneDrive) and common ticketing systems.
- Application of scripting languages is desirable, preferably PowerShell.
- Knowledge of Linux systems is an advantage.
- High motivation, flexibility, and enjoyment in telephone and written communication with people.
- Dedicated, independent, responsible work ethic.
- Curiosity and willingness to learn new and challenging technical topics.
Experience
- Relevant professional experience as an IT support technician.
- Initial experience in network and system support is an advantage.
This text has been machine translated. Show original
Job Locations
This is your employer
Büro Joseph Brot GmbH
Not only do we offer bread and baked goods, but our customers can also enjoy fine pastries and a bistro with freshly prepared dishes each and every day.
Description
- Founding year
- 2009
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Food Products
IT Support Techniker
- Salary
- from 2.800 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
