Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.843 to 5.296€ gross/month
Job Summary
In this role, you diagnose software and hardware issues, respond to customer inquiries via ticket systems, conduct software testing, and collaborate closely with development teams to resolve regression bugs.
Job Technologies
Your role in the team
- You diagnose and resolve software and hardware issues, assisting our customers in solving their problems and helping to minimize or prevent downtime.
- You use email and ticket systems to respond promptly to our customers and help them keep their IT systems fully operational (no phone support, no 24/7 support).
- Software testing and benchmarking are part of your responsibilities.
- You provide technical pre-sales support.
- You are patient when repeatedly explaining the same simple or complex solutions.
- You collaborate with the software development team to identify and resolve regression issues.
- You are actively involved in various open source communities.
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Our expectations of you
Qualifications
- You have excellent knowledge of Linux system administration.
- Basic understanding of virtualization technologies is present, preferably KVM or Linux Containers (LXC), and/or Proxmox products.
- You are curious about new technologies and motivated to engage with them intensively.
- Excellent communication skills in German and English.
- You are proficient in handling helpdesk and ticketing software.
- You enjoy working in a team and communicate very well with clients and colleagues.
Experience
- You bring several years of experience in system administration and/or IT support (at least 2+ years of experience) in a support or other service-oriented role with customer contact.
- Experience in managing networks and firewalls (e.g., iptables).
- You have experience in handling support tickets throughout the entire support lifecycle: from the initial customer inquiry, ticket prioritization, and error reproduction, to creating bug reports for the development team, and resolving the case.
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Benefits
Food & Drink
Higher Take-Home Pay
Work-Life-Integration
Job Locations
About Your Employer
Proxmox Server Solutions GmbH
Wien
Proxmox Server Solutions GmbH is dedicated to developing flexible, secure, and intuitively easy-to-use open source server software. In addition to the hyper-convergent server virtualization platform Proxmox Virtual Environment (VE), they also offer a security solution for email servers with their product Proxmox Mail Gateway.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(4 Reviews)3.6
Engineering
3.5Career Growth
3.5Culture
3.3Workingconditions
4.1
Technical Support Engineer
- Salary
- 3.843 to 5.296€ gross/monthEstimated net salary based on the gross salary in the job ad.2.648 to 3.362 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
