Job
In this role, you diagnose software and hardware issues, respond to customer inquiries via ticket systems, conduct software testing, and collaborate closely with development teams to resolve regression bugs.
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Job technologies
Your role in the team
- You diagnose and resolve software and hardware issues, assisting our customers in solving their problems and helping to minimize or prevent downtime.
- You use email and ticket systems to respond promptly to our customers and help them keep their IT systems fully operational (no phone support, no 24/7 support).
- Software testing and benchmarking are part of your responsibilities.
- You provide technical pre-sales support.
- You are patient when repeatedly explaining the same simple or complex solutions.
- You collaborate with the software development team to identify and resolve regression issues.
- You are actively involved in various open source communities.
Our expectations of you
Qualifications
- You have excellent knowledge of Linux system administration.
- Basic understanding of virtualization technologies is present, preferably KVM or Linux Containers (LXC), and/or Proxmox products.
- You are curious about new technologies and motivated to engage with them intensively.
- Excellent communication skills in German and English.
- You are proficient in handling helpdesk and ticketing software.
- You enjoy working in a team and communicate very well with clients and colleagues.
Experience
- You bring several years of experience in system administration and/or IT support (at least 2+ years of experience) in a support or other service-oriented role with customer contact.
- Experience in managing networks and firewalls (e.g., iptables).
- You have experience in handling support tickets throughout the entire support lifecycle: from the initial customer inquiry, ticket prioritization, and error reproduction, to creating bug reports for the development team, and resolving the case.
Benefits
Food & drink
Higher take-home pay
Work-Life-Integration
Job locations
About your employer
Proxmox Server Solutions GmbH is dedicated to developing flexible, secure, and intuitively easy-to-use open source server software. In addition to the hyper-convergent server virtualization platform Proxmox Virtual Environment (VE), they also offer a security solution for email servers with their product Proxmox Mail Gateway.
- Established Company
- Onsite
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.5
- Team culture
- 3.3
- Working conditions
- 4.1
- Engineering
- 3.5
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