Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.620 € Gross/Month
- Location
- Gemeinde Klosterneuburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for IT requests and incidents, process support tickets, assist with device management, and ensure a smooth user experience for employees.
Job Technologies
Your role in the team
- Excellent research needs state-of-the-art IT infrastructure and innovative digital services.
- With a team of about 50 experts, we will redesign the Institute's digital landscape over the next few years and implement an ambitious digital transformation programme to facilitate the rapid growth of the Institute.
- As part of our strategy, we are planning to put an emphasis on a smooth user experience and great customer service.
- As part of our IT Support team, you will be the face to our users and play a crucial role in the first contact and the user experience for our employees.
- Your responsibilities include:
- Serve as first point of contact for service requests and IT-related incidents via ticketing, phone, email, remote desktop, or on-site.
- Ensure fast response by categorising, prioritising, dispatching, and following up on service requests and incidents to ensure SLA compliance.
- Assist users and provide hands-on support for our IT infrastructure and digital services including desktops, laptops, mobile devices, peripherals, software, cloud services, and network connectivity.
- Support onboarding and offboarding of ISTA employees including device enrolment, software deployment, account setup, and secure decommissioning.
- Document recurring issues, maintain knowledge base articles, and follow IT support workflows according to ITIL best practices.
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Our expectations of you
Qualifications
- Proficiency in Windows environments and good working knowledge of IT infrastructure including networks and printing.
- Ability to work independently, prioritise tasks, and maintain high-quality service.
- Understanding of script languages like PowerShell, Python and bash is a plus.
- Proficiency in English, good working knowledge of German is a plus.
Experience
- Experience in end-user IT support.
- Experience with macOS or Linux is a plus.
- Solid understanding of service management processes based on ITIL and experience in working with ITSM tools.
- Strong user orientation, good communication skills and ability to translate technical solutions to an excellent end-user experience.
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What we offer
- This position comes with possible overpayment depending on education, qualification and work experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Institute of Science and Technology Austria (ISTA)
The Institute of Science and Technology Austria (ISTA) is a young, international research institution dedicated to graduate education, science education, and cutting-edge research in the physical, mathematical, computer, and life sciences.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Education System, Science, Research
IT Support Specialist
- Salary
- from 2.620 € Gross/MonthNet salary converted from the gross salary in the job ad.from 1.974 € net/Month
- Location
- Gemeinde Klosterneuburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
