Job
In this role, you advise clients on the optimal use of ServiceNow, develop tailored solution designs, support implementation projects, and create user-friendly training for end-users and administrators.
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Job technologies
Your role in the team
- Dedicated collaboration with clients to understand their specific requirements and challenges, as well as providing advice on the optimal use of the ServiceNow platform to address these issues.
- Development of detailed solution designs that meet customer needs, as well as the use of best practices to ensure robust and future-proof implementations.
- Support for implementation projects, including configuration, customization, and integration of ServiceNow, as well as providing technical expertise throughout the entire process.
- Conducting training sessions for end-users and administrators on the effective use of new systems, as well as providing support and consulting post-implementation.
- Maintain strong relationships with clients and internal stakeholders to foster trust and communication, as well as close collaboration with various departments for seamless implementations.
- Ensuring the quality of implemented solutions and identifying opportunities for improvement to increase efficiency and user satisfaction, as well as actively monitoring industry trends for innovative approaches.
Our expectations of you
Qualifications
- In-depth knowledge of the various modules (e.g., ITSM, ITOM, ITBM, HR Service Delivery) and their functions, as well as relevant ServiceNow certifications.
- Ability to translate clients' business requirements into technical specifications and design effective solutions based on specific customer needs and business objectives.
- In-depth knowledge of ITIL principles for applying best practices in IT service management as well as for analyzing and optimizing business processes to create added value.
- Talent for communicating information clearly and precisely to various stakeholders and convincingly presenting solutions in meetings or training sessions.
- Focus on increasing customer satisfaction through continuous dialogue and feedback, as well as the ability to collaborate with various departments to develop comprehensive solutions.
- As a structured team player with a high degree of initiative, you possess strong communication skills as well as negotiation-level proficiency in German and English.
Experience
- At least five years of experience as a consultant as well as in ServiceNow-specific development techniques, including scripting with JavaScript, UI Policies, Business Rules, and Script Includes.
What we offer
- Flexible working hours with flextime regulation and travel time are considered working hours.
- December 12th and 31st as days off.
- Remote work as well as mobile working abroad within the EU are possible.
- Attractive benefit and compensation optimization programs: JobRad, exclusive discounts via Corporate Benefits, and much more.
- Extensive health and wellness benefits such as a Haelsi membership and MyClubs sports vouchers.
- Internal and external training opportunities at the NTT DATA Academy, including technical training, certification programs, soft skills courses, and Udemy access.
- Varied corporate volunteering opportunities, diverse communities and initiatives (on diversity, equity & inclusion, sustainability, and more) with knowledge exchange at eye level.
- Team-oriented corporate culture with plenty of scope for creativity.
- A market-compliant, attractive, and performance-based salary starting from EUR 65,000, with willingness to pay above this amount depending on experience and qualifications.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
NTT DATA is a leading provider of business and IT solutions, and a global innovation partner for its customers. The Japanese company headquartered in Tokyo is represented in over 40 countries worldwide.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.5
- Working conditions
- 4.3
- Engineering
- 3.5
- Career growth
- 4.0
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