Job
- Level
- Senior
- Job Field
- IT, BI, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 65.000 € gross/year
- Location
- Graz, Innsbruck, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you advise clients on the optimal use of ServiceNow, develop tailored solution designs, support implementation projects, and create user-friendly training for end-users and administrators.
Job Technologies
Your role in the team
- Dedicated collaboration with clients to understand their specific requirements and challenges, as well as providing advice on the optimal use of the ServiceNow platform to address these issues.
- Development of detailed solution designs that meet customer needs, as well as the use of best practices to ensure robust and future-proof implementations.
- Support for implementation projects, including configuration, customization, and integration of ServiceNow, as well as providing technical expertise throughout the entire process.
- Conducting training sessions for end-users and administrators on the effective use of new systems, as well as providing support and consulting post-implementation.
- Maintain strong relationships with clients and internal stakeholders to foster trust and communication, as well as close collaboration with various departments for seamless implementations.
- Ensuring the quality of implemented solutions and identifying opportunities for improvement to increase efficiency and user satisfaction, as well as actively monitoring industry trends for innovative approaches.
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Our expectations of you
Qualifications
- In-depth knowledge of the various modules (e.g., ITSM, ITOM, ITBM, HR Service Delivery) and their functions, as well as relevant ServiceNow certifications.
- Ability to translate clients' business requirements into technical specifications and design effective solutions based on specific customer needs and business objectives.
- In-depth knowledge of ITIL principles for applying best practices in IT service management as well as for analyzing and optimizing business processes to create added value.
- Talent for communicating information clearly and precisely to various stakeholders and convincingly presenting solutions in meetings or training sessions.
- Focus on increasing customer satisfaction through continuous dialogue and feedback, as well as the ability to collaborate with various departments to develop comprehensive solutions.
- As a structured team player with a high degree of initiative, you possess strong communication skills as well as negotiation-level proficiency in German and English.
Experience
- At least five years of experience as a consultant as well as in ServiceNow-specific development techniques, including scripting with JavaScript, UI Policies, Business Rules, and Script Includes.
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What we offer
- Flexible working hours with flextime regulation and travel time are considered working hours.
- December 12th and 31st as days off.
- Remote work as well as mobile working abroad within the EU are possible.
- Attractive benefit and compensation optimization programs: JobRad, exclusive discounts via Corporate Benefits, and much more.
- Extensive health and wellness benefits such as a Haelsi membership and MyClubs sports vouchers.
- Internal and external training opportunities at the NTT DATA Academy, including technical training, certification programs, soft skills courses, and Udemy access.
- Varied corporate volunteering opportunities, diverse communities and initiatives (on diversity, equity & inclusion, sustainability, and more) with knowledge exchange at eye level.
- Team-oriented corporate culture with plenty of scope for creativity.
- A market-compliant, attractive, and performance-based salary starting from EUR 65,000, with willingness to pay above this amount depending on experience and qualifications.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
NTT DATA Österreich GmbH
Wien
NTT DATA is a leading provider of business and IT solutions, and a global innovation partner for its customers. The Japanese company headquartered in Tokyo is represented in over 40 countries worldwide.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.8
Culture
3.5Workingconditions
4.3Engineering
3.5Career Growth
4.0
Senior ServiceNow Solution Consultant
- Salary
- from 65.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 43.766 € net/year
- Location
- Graz, Innsbruck, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
