Job
In this role, you will design modern solution architectures and create technical concepts for Dynamics 365 Customer Engagement and Power Platform while advising clients on digitizing their processes.
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Job technologies
Your role in the team
You think in architectures rather than individual features? You want to engage with clients on an equal footing.
advise, make technical decisions, and modern Customer Engagement, Service, Power
Design platform and AI solutions?
Then you are exactly right at easyconsult.
As a Dynamics 365 Customer Engagement Solution Architect, you will take on the technical
Responsibility in challenging client projects. Together with our clients, you develop
modern service and customer engagement solutions based on Microsoft technologies and
artificial intelligence.
Your responsibilities
Architecture & Solution Design
- Development of solution architectures based on Dynamics 365 Customer Engagement, Dataverse, and Power Platform
- Development of technical concepts and solution designs
- Definition of integration architectures for Microsoft and third-party systems
- Assessment of technical options regarding scalability, maintainability, and security
Technical Leadership & Consulting
- Technical Management in Customer Projects
- Conducting technical workshops and discovery sessions
- Technical consulting for clients on the digitalization of customer service and customer engagement processes
- Support for consultants and developers in architecture and technology decisions
AI & Innovation
- Development of solutions related to Microsoft Copilot, Copilot Studio, and Azure AI
- Assessment of AI potentials from a technical and process-oriented perspective
- Active participation in the development of new technologies and innovations
Our expectations of you
Qualifications
- Very good understanding of Dataverse, Power Platform, and Microsoft Cloud technologies.
- Knowledge of C#, JavaScript/TypeScript, and modern development processes.
- Interest in AI, Copilot, and intelligent business applications.
- Very good German and good English skills.
Experience
- Several years of experience with Microsoft Dynamics 365 Customer Engagement.
- Experience in the architecture of complex enterprise solutions.
- Experience with APIs, Azure Services, and integration platforms.
- Experience in technical workshops and client projects.
- Ideally, experience in Service, Customer Experience, or Customer Engagement projects.
What we offer
- Our focus is on Microsoft Dynamics 365 Customer Engagement, Customer Service, Power Platform, and AI solutions.
- Exciting projects await you in the areas of Customer Engagement, Customer Service, and AI.
- High degree of creative freedom and genuine technical responsibility.
- An experienced team of Customer Engagement, Service, Power Platform, and AI specialists.
- Flexible working hours and hybrid work.
- Individual training and certification opportunities.
- Flat hierarchies and short decision-making paths.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
Wien, Traun
Wir von easyconsult sind die Spezialisten für die Digitalisierung und Optimierung von B2B-Kundenserviceprozessen – mit der bewährten Technologie von Microsoft Dynamics. Unsere Mission ist es, Kundendienstlösungen zu schaffen, die nicht nur effizient sind, sondern auch nachhaltig begeistern.
- 1-49 Employees
- 2015
- German, English
- Digital Agency
- Hybrid, Onsite
- Consulting · Internet, IT, Telecommunication
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