Job
In this role, you will manage the onsite digital workplace, set up and configure new hardware, while analyzing and resolving issues to ensure support for enterprise clients.
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Your role in the team
- Do you feel addressed and want to bring your Human Intelligence to us? Then the position as Onsite Client Support might be just right for you.
- We are looking for a 1st & 2nd Level Support expert who wishes to bring in their extensive expertise, particularly in the enterprise customer environment.
- Your excellent skills make you the ideal addition to our onsite team in Ranshofen.
- As an IT Onsite Client Support, you play a central role in planning, implementing, and further developing customized IT solutions for our enterprise clients.
- Through collaboration with highly qualified colleagues and targeted further training, you continuously deepen your expertise and develop into a leading specialist in the field of Client Support.
- With each project, your area of responsibility grows - and you become an indispensable part of ACP.
- Management of the digital workplace (notebooks / desktops / tablets / smartphones)
- Setting up, configuring, and 'fueling' (imaging) of PCs, notebooks, and mobile devices (smartphones/tablets)
- Exchange and rollout of new hardware as well as structured return of old devices
- Analysis and troubleshooting of hardware issues on workplace devices either on-site or remotely within the team.
- Collaboration with the client's internal subject matter experts (3rd-Level Support)
Our expectations of you
Education
- Completed IT training or relevant professional experience in IT support
Qualifications
- Good knowledge of common operating systems (Windows, iOS, Android) and in the field of client hardware.
- A structured, reliable work approach and enjoyment of direct customer contact
- Presence mentality: You value direct communication within the team and working on-site at the client's location.
- Driver's license B
- Language: German & English
What we offer
- You can expect a responsible position with future prospects.
- The offered gross monthly salary is at least EUR 2,500, with the possibility of overpayment depending on relevant work experience and qualifications.
Benefits
Topics you will work on
Job locations
About your employer
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
- 250+ Employees
- 1993
- Established Company
- Full Remote, Hybrid, Onsite
- Trade · Internet, IT, Telecommunication
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