Job
You support users with technical inquiries, solve hardware and software issues, and ensure compliance with Service Level Agreements through troubleshooting and support for networks and systems.
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Job technologies
Your role in the team
- You assist users with technical inquiries and issues, and bring smiles to their faces through your creative problem-solving.
- Troubleshooting and resolving technical issues of all kinds (Level 2), especially in the areas of hardware and software problems, system and network issues, operating systems, Office programs, Active Directory, meeting room support, etc.
- You will take over support, hardware/software installation, as well as network configuration, and actively participate in IT projects (rollouts, site visits, migrations, hands & eyes support).
- Through your solution-oriented and structured working approach, you can meet the Service Level Agreements (SLAs) and ensure a smile on the customer's face.
- Analysis, reporting, documentation, as well as troubleshooting of tickets.
- You are co-responsible for managing the IT equipment (Asset Management).
Our expectations of you
Education
- Career changers with 2 to 4 years of professional experience in IT or completed IT-specific training (apprenticeship, HTL, university/technical college).
Qualifications
- Good communication skills in German and English (with an IT focus).
- Class B driver's license.
- Versatile skills in hardware and software.
- Friendly, understanding, and well-groomed appearance.
Experience
- Experience with Snow/ServiceNow is an advantage.
- Experience with monitoring, ticketing tools, networks (setup, TCP/IP, DNS, DHCP, VPN, ROP), anti-spyware/anti-virus software, MS Office, Windows, Intune as well as iOS and Android.
What we offer
- Permanent employment contract.
- Onboarding Program.
- Buddy Program.
- International atmosphere.
- Internal opportunities for advancement.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.0
- Engineering
- 3.2
- Working conditions
- 2.8
- Career growth
- 2.4
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