Job
In this role, you handle 1st- and 2nd-level support requests, manage user accounts in AD and M365, and maintain IT hardware. Additionally, you document processes in the ticketing system and support IT administration.
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Job technologies
Your role in the team
- 1st- and 2nd-level support
- Processing and documentation in the Jira ticket system
- Creation and management of user accounts, permissions, and mailboxes in AD and M365
- Support for IT hardware (Thin Clients, PCs, notebooks, printers, mobile devices)
- 1st-level support for specialized applications (e.g., BMD)
- Support for IT administration
- Collaboration with external partners
- IT documentation, inventory management, and procurement of hardware and software
Our expectations of you
Education
- Completed IT training or at least three years of professional experience
Qualifications
- Solid knowledge in managing Windows workstations, technical understanding, and basic hardware knowledge
- Basic knowledge of SharePoint, M365, Active Directory, UniFi, Aruba, IT security is advantageous
- Analytical and logical thinking skills
- Independent, structured working style and flexibility
- Strong solution- and service-oriented mindset, even with colleagues without an IT background
What we offer
- Integration into a motivated and appreciative team
- Free entry to our Roman Thermal Spa and the fitness center
- Affordable breakfast, lunch, and dinner | Free snacks
- Occupational health promotion
- The minimum salary is €2,400 gross per month (based on a 40-hour week), and the actual salary depends on qualifications and experience. The salary is paid 14 times a year.
Benefits
Higher take-home pay
Food & drink
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Come and enjoy a health vacation in style! Our elegant hotel surroundings are coupled with charming hospitality, and you have direct access to the Baden Roman Thermal Baths and Kurzentrum.
- Established Company
- Onsite, Hybrid
- Hotel and Restaurant Industry, Tourism
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