Job
In this role, you will assist users onsite with the installation, maintenance, and troubleshooting of desktops, laptops, and peripherals while ensuring the smooth operation of IT systems.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
- We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
- Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
- Respond to service requests and incidents via ticketing system, phone, or in-person.
- Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
- Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
- Set up and configure new employee workstations, including user accounts and permissions.
- Maintain asset inventory and ensure accurate documentation of IT equipment.
- Assist with onboarding/offboarding of employees from a technical perspective.
- Support remote users with VPN, remote desktop, and connectivity issues.
- Collaborate with other IT teams on escalated issues or project-related tasks.
- Follow security protocols and assist with antivirus, patching, and data protection policies.
Our expectations of you
Education
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Qualifications
- Strong knowledge of Windows OS, Office 365, and basic networking concepts.
- Vertrautheit mit Ticketing-Systemen wie ServiceNow, Zendesk oder JIRA.
- Excellent communication and interpersonal skills.
- German language proficiency required.
- Strong troubleshooting and problem-solving abilities.
- IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience
- Hands-on experience in a desktop support, helpdesk, or IT technician role.
- Experience with macOS or Linux environments.
- Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
What we offer
- On-site support is required.
- Occasional lifting of equipment (up to 25 lbs).
- Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
Job locations
About your employer
Axiom Technologies, founded in 2014, is an Australian IT service provider specializing in tailored IT solutions and global services. It closely collaborates with system integrators to develop innovative solutions for business challenges.
- Established Company
- Onsite
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
We are a modern IT service company and support corporate clients across all areas of IT infrastructure – from workstation systems and servers to networks, firewalls, and cloud solutions. To expand our team, we are looking for one IT Technician / IT...
Servers & Systems: You continuously administer and develop our Windows and Linux server infrastructure. Virtualization & Storage: You manage Active Directory, Hyper-V, VMware, as well as our storage and backup systems. Network & Wi-Fi: You operate and...
Microsoft 365 & Identity + Active Directory: You manage our M365 environment (Entra ID, Intune, Exchange Online, Defender) and drive forward the Entra ID hardening (Conditional Access, MFA, Privileged Identity Management). You oversee our Active...
