Zendesk Jobs in Austria

In this role, you will develop and refine AI-driven conversational flows for e-commerce, optimizing their functionality using LLMs to ensure smooth customer interactions.

In this role, you will handle support requests for VertiGIS FM, analyze technical issues, and communicate with customers while closely collaborating with the development team to resolve errors.

In this role, you will actively support end-users by maintaining desktops, laptops, and mobile devices, promptly resolving IT issues while setting up new workstations and ensuring optimal service delivery.

In this role, you independently resolve customer inquiries via Zendesk, develop Help Center articles, and utilize AI tools to optimize the knowledge system. You also actively shape support processes to enhance efficiency.

In this role, you will develop support tools, identify automation opportunities, and implement solutions. You will document processes and collaborate closely with the Customer Support team to ensure smooth operations.

In this role, you will assist users with troubleshooting desktop and mobile devices, manage the installation and maintenance of operating systems and applications, while ensuring documentation and onboarding of new employees.

In this role, you serve as the first contact for users, troubleshoot technical issues in hardware and software, install devices, and ensure smooth IT operations.

In this role, you handle IT support requests, manage device provisioning and user lifecycles, while ensuring the performance of Google Workspace and macOS environments across the company.

Serve as primary IT support contact for Boston and Vienna offices. Prioritize and manage multiple requests. Handle device provisioning and user lifecycle management (onboarding/offboarding). Ensure reliable operation of Google Workspace and macOS...

In this role, you enhance the web application using Kirby CMS and PHP, manage user sign-ups, online shop functionalities, and SEO efforts, while collaborating with the team on new features, including optional server administration.

In this role, you will enhance the web presence using Kirby CMS, design responsive GUIs for various devices, implement features, and engage in pair programming. You'll also optimize SEO with an option for web server administration.

In this role, you will develop test plans and automated tests for web applications, analyze customer issues, and provide technical support.

You serve as a specialist for our support tools and systems, while configuring, maintaining, and improving them to meet service needs. You jump into customer conversations, which help you to understand issues first-hand and turn insights into process...