Zendesk Jobs in Austria

In this role, you are the primary contact for IT and infrastructure issues, support customer applications, manage IT hardware, analyze technical problems, and work on infrastructure projects in the Windows environment.

In this role, you will be the first point of contact for internal IT issues, manage customer applications, conduct onboarding and offboarding, and handle monitoring, databases, and license management.

In this role, you will develop and refine AI-driven conversational flows for e-commerce, optimizing their functionality using LLMs to ensure smooth customer interactions.

In this role, you will handle support requests for VertiGIS FM, analyze technical issues, and communicate with customers while closely collaborating with the development team to resolve errors.

In this role, you will actively support end-users by maintaining desktops, laptops, and mobile devices, promptly resolving IT issues while setting up new workstations and ensuring optimal service delivery.

In this role, you independently resolve customer inquiries via Zendesk, develop Help Center articles, and utilize AI tools to optimize the knowledge system. You also actively shape support processes to enhance efficiency.

In this role, you will develop support tools, identify automation opportunities, and implement solutions. You will document processes and collaborate closely with the Customer Support team to ensure smooth operations.

In this role, you will assist users with troubleshooting desktop and mobile devices, manage the installation and maintenance of operating systems and applications, while ensuring documentation and onboarding of new employees.

In this role, you serve as the first contact for users, troubleshoot technical issues in hardware and software, install devices, and ensure smooth IT operations.

In this role, you handle IT support requests, manage device provisioning and user lifecycles, while ensuring the performance of Google Workspace and macOS environments across the company.

Serve as primary IT support contact for Boston and Vienna offices. Prioritize and manage multiple requests. Handle device provisioning and user lifecycle management (onboarding/offboarding). Ensure reliable operation of Google Workspace and macOS...