Job
In this role, you handle First and Second Level support, focusing on analyzing, installing, and maintaining hardware and software while providing on-site support to end-users.
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Job technologies
Your role in the team
- First and Second Level Support via ticket system, phone, and email as well as in person on-site at the customer's location.
- Independent analysis and resolution of disturbances and issues, including their prioritization and follow-up.
- Installation, configuration, maintenance, and repair of PC hardware, software, peripherals, video conferencing systems, and smartphones (iOS / Android), as well as their handover to the end user.
- Asset management of hardware and software components.
Our expectations of you
Education
- Completed training in the IT field (e.g., IT Specialist for System Integration) or a comparable qualification with an information technology background.
Qualifications
- Knowledge in the installation and configuration of PC hardware and software as well as smartphones.
- Proficient handling of Windows operating systems (Windows 10/11).
- Basic knowledge of network technology is an advantage.
- Ideally, additional IT qualifications (e.g., MTA, MCSA) and ITIL knowledge are required.
- Good to very good German and English skills, both written and spoken.
- Ability to cooperate, communication skills, customer orientation.
- Teamwork skills.
- Accustomed to working independently.
- High degree of self-responsibility, team and communication skills.
Experience
- At least one year of practical experience in IT service.
Benefits
Food & drink
About your employer
Wien, Linz, Hagenberg
Kontron Services, part of the multinational IoT technology group Kontron AG, is one of the major players in the Austrian IT industry. As an independent IT service provider, Kontron offers a comprehensive IT service portfolio for companies from a single source. This includes, among other things, IT consulting, data center operations, workplace management, as well as software solutions for enterprise service management and custom software development. As an employer, we provide a respectful work environment and the opportunity to work on innovative projects with diverse clients from various industries.
- 250+ Employees
- German
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.6
- Engineering
- 3.2
- Career growth
- 3.0
- Team culture
- 3.3
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