Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.658 € Gross/Year
- Location
- Vienna, Gemeinde Neutal
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT inquiries and incidents, processing them in 1st Level Support and documenting in the ITSM Tool while utilizing your knowledge in office software and user management.
Job Technologies
Your role in the team
- ITIL-compliant acceptance and processing of incidents and standard service requests in 1st level operations
- Documentation in the ITSM ticket tool
- Participation in a service desk team of approximately 15 members, operating in shifts (7x24) for our clients.
- Solution competence in the areas of Office365, Print and File Services & User Management
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Our expectations of you
Education
- completed IT education (e.g., relevant apprenticeship, HTL....)
Qualifications
- Microsoft products
- Windows 10 Client Administration
- Windows Server (Basic Knowledge)
- Active Directory
- Support with typical desktop application topics
- e.g., Google Chrome, Adobe Acrobat, 7zip, antivirus software, etc.
- Willingness to work in shifts
- excellent German skills, solid English skills (our service languages)
- Willingness to further training (customer-specific applications)
- high level of service orientation, sociable, team player
Experience
- 2-3 years of experience in a similar position
- Good knowledge or experience in dealing with the following technologies (the more, the better):
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What we offer
- Collaboration within a dynamic and highly professional team of specialists
- Challenging, exciting activity
- Remote working after onboarding is possible
- Full-time employment (38.5 hours per week)
- Open team culture and flexibility
- Internal development opportunities in an international environment
- Training and Further Education
- The annual minimum salary according to the collective agreement is € 35,658, based on full-time employment plus shift allowance.
- An overpayment may depend on your qualifications and your education.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
AtosIEviden
Wien, Klagenfurt, Graz, Innsbruck, Neutal, Ternitz, Salzburg, München, Wien, Wien, Leonding, Leonding, Linz, Linz, Tübingen, Ingolstadt, Stuttgart, Pforzheim, Karlsruhe, Saarbrücken, Mannheim, Fürth, Frankfurt Am Main, Wiesbaden, Köln, Düsseldorf, Kassel, Leipzig, Essen, Paderborn, Holzminden, Hannover – Laatzen, Berlin, Berlin, Meppen, Bremen, Hamburg
Atos is a leader in Infrastructure & Data Management, Business & Platform Solutions, Big Data & Security, Unified Communication & Collaboration Transactional & Payment Services and Cloud Computing.
Description
- Company Size
- 250+ Employees
- Founding year
- 2011
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Industry, Production, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Engineering
3.7Culture
4.5Career Growth
3.8Workingconditions
4.0
1st & 2nd level support service desk
- Salary
- from 35.658 € Gross/YearNet salary converted from the gross salary in the job ad.from 27.228 € net/Year
- Location
- Vienna, Gemeinde Neutal
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
