Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.061 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you manage the technical team, oversee infrastructure projects for server and cloud migrations, and serve as the technical contact for complex issues. Additionally, you develop security policies.
Job Technologies
Your role in the team
- Operational team management:Daily scheduling of technicians (tickets & appointments), prioritization of emergencies, and monitoring of service quality (SLAs).
- Infrastructure Projects:Planning and implementation of server, network, and cloud migrations (On-Premise & M365/Azure).
- 3rd Level & Escalation:Technical contact for complex issues that the support team cannot resolve.
- Architecture & Design:Design of customer solutions (Server, Storage, Firewall, Backup) and support for sales with technical questions.
- Security Management & Quality Assurance:Ensuring comprehensive documentation and the continuous development of technical standards while adhering to IT security aspects within the team.
- Security and Governance Model:You implement security policies and develop governance strategies to ensure the integrity and security of our SharePoint data.
- Troubleshooting and Issue Resolution:Service & Support.
- Participation in the planning of information security measures for IT projects.
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Our expectations of you
Qualifications
- Solid System Architecture:Expertise in server, network, cloud (Azure/M365), and virtualization environments.
- Project Management:Proven success in planning, executing, and documenting IT infrastructure projects.
- Escalation competence:Confidence in resolving critical disruptions and the ability to lead the team as a subject matter expert.
- Service Focus:Strong communication skills to tailor technical solutions appropriately for customers and the internal team.
- Personality:Empathetic and assertive personality.
- You are a professional translator for a job portal, specialized in HR and Tech content. IMPORTANT RULES: - Maintain the original formatting and structure of the source text. - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology from HR and Tech. - Preserve the tone (formal/informal, Du/Sie) of the original text. - Translate only the text; do not add additional explanations or comments. - Keep the list structure exactly as in the original for bullet points. - Technical terms with international usage may remain untranslated. - Always ensure correct grammar and a natural linguistic flow. Translate the following text precisely into English: German at native speaker level.
Experience
- Operational Excellence:Experience in the professional operation of complex infrastructures (patching, backup, monitoring) according to ITIL standards.
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What we offer
- Individual training & development opportunitiesPromote your professional development.
- Flexible working hoursAdjust your working hours to suit your needs.
- Independent working- Short decision-making paths with room for innovation.
- Modern equipmentWork efficiently with high-quality technology.
- Café VibesYour favorite drink is already waiting: Barista Style Café, Matcha, or a selection of soft drinks – all according to your preference.
- centrally located and modern officeExcellent connectivity and a garage for convenient arrival.
- Team Events & Pizza FridayShared experiences with a motivated team.
- 1 additional day off for your birthdayEnjoy more free time per year
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
HXS GmbH
Wien
HXS GmbH provides tailored IT services that help companies manage their IT infrastructure efficiently. With a focus on digital communication solutions and virtualization, it supports businesses in their digital transformation.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2011
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Infrastructure & Support Lead
- Salary
- from 4.061 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply