Job
In this role, you handle IT requests from users, document issues in the IT service management system, and assist with hardware and software problems, focusing on continuous process improvement.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Statistics Austria is the leading independent provider of data and information for citizens, businesses, science, politics, and administration. Based on high-quality scientific statistics and analyses, we depict a comprehensive and objective picture of Austrian society and economy. With its broad portfolio of figures and data, Statistics Austria serves as a central source of information, providing the foundation for fact-based public debate and evidence-based decision-making in society, politics, and the economy.
- Acceptance and processing of IT requests
- Recording and forwarding of disruptions
- Support for users with hardware and software issues
- Documentation and processing of tickets in an IT service management system
- Escalation of complex inquiries to 2nd-Level Support
- Participation in the continuous improvement of support processes
Our expectations of you
Education
- Completed IT training or comparable professional experience
Qualifications
- Basic knowledge of Windows operating systems and the Microsoft 365 platform
- Knowledge of typical client and software issues (Windows, Microsoft 365, VPN, printers)
- Advanced knowledge of asset and license management as well as data security and protection
- Service-oriented, independent, and responsible work approach
- Communication skills, teamwork, and resilience
What we offer
- Challenging and diverse areas of responsibility in a modern IT environment
- Progressive deepening of knowledge in innovative fields of activity
- Opportunities for professional development within the scope of employment
- Appreciative and collegial interaction
- Market-compliant compensation
- Attractive social benefits (meal allowance, child allowance, special conditions, etc.)
- A long-term employment relationship in a stable work environment
- The actual classification is determined by taking into account any relevant prior professional experience.
Benefits
Work-Life-Integration
Job locations
About your employer
Statistics Austria is the leading, independent provider of data and information for citizens, business, science, politics and administration. The commitment and professional competence of our employees ensure that our figures and statistics are efficiently collected, evaluated and made available in a comprehensible and user-friendly form using scientifically sound and innovative methods.
- Established Company
- Onsite, Hybrid
- Public Service, Unions
Employer reviews
- Team culture
- 3.5
- Career growth
- 2.3
- Engineering
- 2.5
- Working conditions
- 3.8
More jobs
These jobs might also interest you
Do you enjoy diving deep into code and want to build a product that truly makes an impact? With us, you work hands-on on an AI platform that combines SaaS and on-premises, exclusively relies on open source, and successfully implements AI on-prem and...
End-to-End Development:You accompany exciting software projects from the initial requirements analysis through implementation (e.g., with Spring Boot) to successful deployment. Microservices & Architecture:You design and develop robust, highly scalable...
We are a modern IT service company and support corporate clients across all areas of IT infrastructure – from workstation systems and servers to networks, firewalls, and cloud solutions. To expand our team, we are looking for one IT Technician / IT...