Job
In this role, you will support and monitor customer applications in shared environments, analyze technical issues, and optimize processes to ensure stable systems and reliable application operations.
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Job technologies
Your role in the team
- As a superhero in the Service Team, you play a key role in the technical application operation of our customer solutions.
- You are not working in a traditional call center, but in a highly specialized team responsible for the stable and reliable operation of our applications.
- Our applications run on shared environments with an external data center or hosting partner.
- Your mission is to technically support, monitor, and continuously develop the application operation of these environments in collaboration with internal teams and our partner.
- Your responsibilities include maintaining our customer applications in ongoing operations, analyzing technical issues, setting up and maintaining monitoring, loading and testing databases, and coordinating with our data center partner.
- You work closely with the Service Team, IT & Infrastructure, Development, and QA.
- In doing so, you ensure that our shared environments are transparent, stable, and uniformly maintained.
- You recognize areas for improvement, contribute your own ideas, and help us to gradually professionalize the application operation.
- Your responsibilities aim to ensure reliable technical operations, standardize recurring processes, and support our customers with stable systems and clear procedures.
Our expectations of you
Qualifications
- You have a very good technical understanding of applications, databases, server environments, and operational processes.
- You understand how applications, databases, interfaces, configurations, and infrastructure work together.
- You have knowledge in the field of databases, ideally SQL Server.
- You work in a structured, self-reliant, and solution-oriented manner.
- You enjoy analyzing existing processes and developing them further in a meaningful way.
- You enjoy taking responsibility and actively advancing technical topics.
- You communicate clearly and assertively with internal teams, clients, and external partners.
- You are highly proficient in both German and English, in speaking and writing.
Experience
- You have experience in technical application operations or a similar role.
- You have experience with monitoring, log file analysis, or technical fault analysis.
What we offer
- Delegate offers an internationally oriented environment, close collaboration with top clients worldwide, entrepreneurial freedom, flat hierarchies, opportunities to take responsibility, excellent infrastructure, and regular employee events.
Benefits
Work-Life-Integration
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Our Delegate Team is made up of experienced and long-time industry specialists, combined with experienced software engineers and a long-standing management team. We support our customers both on site as well as remotely via remote access and telephone hotline. We understand the industry we work in and help our clients succeed.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 3.1
- Team culture
- 4.3
- Career growth
- 3.0
- Working conditions
- 3.8
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