Job
In this role, you address IT inquiries and issues in first-level support, assist users with hardware and software problems, and handle the installation and configuration of IT devices.
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Job technologies
Your role in the team
- Work in IT Services as the first point of contact for internal employees with IT questions and issues.
- Independently handling Helpdesk and 1st-level support tasks, as well as processing incidents and service requests via the ticketing system.
- Supporting users with issues related to their IT workstations and standard software.
- Taking on tasks in the field services area, particularly the installation, configuration, issuance, and return of IT hardware and mobile devices.
- Contribute to user administration and support employee onboarding, offboarding, and internal transfers.
- Documenting solutions and actively contributing to the ongoing development of support and service processes.
Our expectations of you
Education
- Completed technical education (e.g. HTL, IT apprenticeship, technical college or equivalent qualification) or relevant professional experience.
Qualifications
- A service-oriented, structured approach to work and a passion for direct interaction with users.
- Technical interest, analytical thinking skills, and a strong willingness to learn.
- Good knowledge of the Microsoft environment, particularly Windows, Microsoft 365, Active Directory, and Microsoft Azure.
- Knowledge of Active Directory, Microsoft Intune, client hardware, and networking is an advantage.
- High reliability, flexibility, initiative, and a strong hands-on mentality.
- Good German and English skills.
Experience
- Experience in IT support or service desk.
What we offer
- In accordance with the collective agreement for bank employees and bankers, we offer compensation that meets market standards and is tailored to your experience and qualifications.
- The gross annual salary for this position starts at EUR 40,000.
- We also offer numerous benefits, including a public transport pass, meal vouchers, flexible working hours, and professional development opportunities.
Benefits
Higher take-home pay
Work-Life-Integration
Job locations
About your employer
The Kommunalkredit is the perfect bank for companies and sponsors looking to invest in, acquire, or operate infrastructure and energy projects. We're agile and dynamic with quick decision-making processes. The Kommunalkredit is also the ideal partner for the public sector when it comes to financing infrastructure investments.
- Established Company
- Hybrid, Onsite
- Banking, Finance, Insurance
Employer reviews
- Career growth
- 2.6
- Engineering
- 3.1
- Working conditions
- 3.0
- Team culture
- 3.0
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