Job
In this role, you manage ITIL service processes, ensure stable IT services, and analyze KPIs for quality assurance while collaborating closely with internal and external partners.
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Your role in the team
- As an IT Service Operations Manager, you are a key pillar of Hypo Tirol Bank’s IT operations.
- You manage ITIL service processes, ensure stable services, and create transparency where it matters most.
- Working closely with internal departments and external partners, you ensure that our IT services are delivered reliably, transparently, and with quality assurance.
- Operational management of ITIL processes (Incident, Problem, Change)
- Management of major incidents, including root cause analysis and action tracking
- Analysis of service KPIs and development of stability and quality measures
- Preparation of reports and management analyses
- Conducting service reviews with internal and external partners
- Operational management of external IT service providers
- Primary point of contact for service-related inquiries
- Contributing to the further development of IT service management (RSO)
- Ensuring compliance with regulatory and internal requirements (e.g., DORA)
Our expectations of you
Education
- Completed IT training (HTL, degree in Computer Science/Business Informatics or similar) or several years of relevant professional experience
Qualifications
- Confident use of ITSM tools and analysis of KPIs and service metrics
- Basic technical understanding of infrastructure and platform operations
- Ability to translate business requirements into IT processes
- Ideally, a basic understanding of banking processes and regulatory requirements
- Very good German and good English skills
- Strong communication skills, a structured approach to work, and confidence in handling escalations
- A high degree of personal responsibility, a strong focus on quality and processes, and a team-oriented mindset
Experience
- Experience in IT operations and IT service management
- Experience in major incident management and root cause analysis
What we offer
- Secure, attractive and future-oriented working conditions and benefits
- A friendly team of ambitious colleagues in an appreciative, communicative environment
- Flexible working arrangements
- Comprehensive employee benefits at Tiroler Landesbank
- For this position, the collective agreement minimum salary is €55,000 gross per year, in accordance with Section 9(2) of the Equal Treatment Act.
- However, this does not serve as a guideline for our conversations.
- We place great importance on offering market-competitive compensation that reflects current market conditions.
- Experience and qualifications have a significant impact on compensation. That’s why we’re happy to discuss a higher salary in a personal conversation, tailored to your individual qualifications and professional experience.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Innsbruck
The Hypo Tirol Bank offers competence, experience, and security in all money matters. This promise is delivered by approx. 700 employees. 20 business locations in the municipalities of Tirol and one each in Bozen and Wien form the on-site infrastructure. The online services allow customers to be independent of time and location. To realize dreams and visions together with our customers - this is what we stand for! Whether you are small or large - at Hypo Tirol Bank, everyone counts!
- 250+ Employees
- 1901
- Established Company
- Hybrid, Onsite
- Banking, Finance, Insurance
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