Job
In this role, you will develop strategic roadmaps for IT service quality, implement Lean and Agile principles, and establish KPI reporting to enhance service performance in the ÖBB Group.
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Your role in the team
- As Lead (m/f/x) IT Service Quality & Performance Management, you will shape the future of IT service quality in the ÖBB Group directly alongside the CIO.
- You are building the new Staff Department "IT Service Quality & Performance Management" from scratch – with the clear goal of leading it as a senior manager.
- You develop the strategic roadmap for IT Service Quality & Performance Management in close coordination with the CIO and key stakeholders.
- You define the target image of an IT Operations Center – including requirements for organization, processes, and technology for a stable, secure, and efficient IT.
- You establish company-wide quality standards and develop the methodology for implementation and effectiveness measurement.
- You optimize processes through the implementation of Lean and Agile principles.
- You develop structured communication formats and act as the central contact person for IT service topics within the company.
- You develop root cause analyses, problem management approaches, as well as transparency and escalation standards for changes.
- You are establishing KPI and SLA reporting, deriving measures from it, and providing strategic advice to the CIO.
Our expectations of you
Education
- You have a university degree or an equivalent qualification, as well as several years of experience in IT service management or IT operations, including multiple years in a senior or consulting role.
Qualifications
- You have solid knowledge of ITIL as well as Incident, Problem, Change, and Service Level Management.
- You are familiar with modern monitoring, observability, and reporting tools and manage data-driven.
- You advise confidently up to C-Level and can communicate complex content clearly and understandably.
Experience
- You have experience in establishing and developing Service Management, Monitoring, and Operations structures within complex organizations.
- You have practical experience with Lean and Agile methods as well as structured root cause analysis.
What we offer
- Flexible working hours in a hybrid work environment: client and company locations mainly in Vienna and home office options available in Austria.
- Opportunity for in-company training and development as well as support for external certifications.
- Numerous additional benefits (special conditions for train travel and in our travel agencies, travel discounts, holiday homes and apartments in popular domestic holiday regions, company-internal events & sports activities, culinary provisions through our internal bistro) await you.
- For the position of "Senior IT Strategy Expert," a minimum gross annual salary of €56,854 is provided (according to the collective agreement for employees of companies in the field of services in automatic data processing and information technology) with a workload of 38.5 hours per week.
- Overpayment may be possible depending on qualifications and professional experience.
Benefits
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Wien, Villach, Graz, Knittelfeld, Innsbruck, St. Pölten, Linz
The ÖBB Group consists of three publicly traded companies that fall under the strategic umbrella of the ÖBB Holding AG. This conglomerate covers all business sectors within modern mobility, making it a strong and environmentally friendly railway system for the future.
- 250+ Employees
- 1923
- German, English
- Established Company
- Hybrid, Onsite
- Logistics, Transportation
Employer reviews
- Career growth
- 3.5
- Team culture
- 3.6
- Working conditions
- 3.6
- Engineering
- 2.8
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