Job
In this role, you will define standards for IT service management and compliance, optimize processes, create governance frameworks, and lead improvement initiatives for a global IT environment.
Job summary
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Job technologies
Your role in the team
- Übernehmen Sie eine führende Rolle bei der Gestaltung der globalen Arbeitsweise der Corporate IT. Als Director Service Excellence & Compliance werden Sie gemeinsame Standards für IT-Service-Management, operative Qualität, Compliance und Resilienz festlegen und gleichzeitig kontinuierliche Verbesserungen über Plattformen, Teams und Servicepartner hinweg vorantreiben.
- You will work across the IT organization to strengthen service quality, operational maturity, audit readiness and business continuity, creating greater consistency and transparency across our global Corporate IT environment.
- Verantwortlich für das integrierte CIT-Betriebsmodell und die verbindlichen Standards, die konsequent bei Plattformbesitzern, internen Support-Teams sowie aktuellen oder zukünftigen Dienstleistern angewendet werden, ohne Ausnahme, es sei denn, dies ist formell genehmigt.
- Define governance, roles, decision rights, review cadences, templates, controls, and performance measures while preserving delivery accountability with Platform Owners.
- Verantwortlich für die kontinuierliche Verbesserung der Standards für Vorfälle, Major Incidents, Service Requests, Probleme, Änderungen, Servicekatalog, Eskalationen, Betriebsbereitschaft und Support-Modelle.
- Define the knowledge management framework, including mandatory service definitions, runbooks, support models, monitoring guides, recovery procedures, escalation matrices, known errors, operational risks, audit evidence, and supplier operating documentation.
- Define templates, mandatory content, classification, retention and review cycles; Platform Owners maintain accurate content.
- Establish independent operational assurance across all platforms, internal operations, and service providers, covering service quality, availability, process compliance, major incidents, operational maturity, knowledge quality, and recovery readiness.
- Design operational KPIs and lead service reviews, assurance reporting, escalation and improvement tracking. Supplier assurance is operational; commercial supplier ownership remains with the designated CIT commercial role.
- Accountable for the CIT ISO 27001 ISMS, Local ISM, control-ownership matrix, central audit-evidence model and readiness reporting.
- Coordinate internal audits, external audits, and certification bodies; ensure accountable control and evidence owners are assigned, and findings are remediated transparently.
- Verantwortlich für den vom CIT verwalteten Teil des Business-Continuity- und Disaster-Recovery-Rahmens für kritische Plattformen, einschließlich Business-Impact-Analyse, RTO/RPO, Wiederherstellungsverantwortung, dokumentierte Verfahren, Tests, Lessons Learned und periodische Zertifizierung.
- Govern operational security standards for backup, monitoring, patching, vulnerability remediation and security-incident procedures, while control execution remains with Platform Owners and process owners.
- Verantwortlich für das kontinuierliche Service-Verbesserungsrahmenwerk, Reifegradmodell und Verbesserungs-Pipeline in den Bereichen ITSM, Wissensmanagement, Audit-Readiness, Recovery-Readiness, Servicequalität und operative Exzellenz.
- Drive root-cause analysis, automation opportunities, systemic process improvements and transparent closure of agreed actions across platforms and partners.
Our expectations of you
Education
- University degree in Information Technology, Computer Science, Business Administration or a comparable discipline.
Qualifications
- Relevant certifications in IT service management, ISO 27001, risk, audit, security, knowledge management or business continuity are advantageous.
- Proven ownership of enterprise-wide ITSM and assurance frameworks in a complex matrix and multi-supplier environment.
- Ability to define mandatory standards, provide objective assurance, influence senior stakeholders and drive measurable improvement without taking over service ownership.
Experience
- Senior leadership experience in global IT operations, service management, operational excellence, resilience and compliance.
What we offer
- Affordable and Nutritious Canteen: A subsidized cafeteria offering healthy and budget-friendly meal options for employees.
- Corporate Benefits and Perks: Access to a range of established corporate benefits, including exclusive discounts at various retailers and gyms across Vorarlberg.
- Company Pension Scheme: A retirement plan customized to meet individual requirements.
- Extensive training and development opportunities: Access to a wide range of training programs designed to support personal and professional growth.
- Commuting Cost Assistance & Job Bike Program: Financial support for commuting, including a subsidy for transportation and the option to lease a bike for both work and personal use.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Zumtobel Group AG
Dornbirn
The Zumtobel Group is one of the leading international providers of innovative and high-quality lighting solutions and components, with a presence in over 90 countries.
- 1950
- English
- Established Company
- Onsite, Hybrid
- Trade · Construction, Real Estate, Building Services
Employer reviews
4.0Total(1 review)
- Career growth
- 4.0
- Engineering
- 3.4
- Working conditions
- 4.6
- Team culture
- 4.0
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