Job
In this role, you will assist customers through phone support and ticket systems, manage IT infrastructure, perform remote troubleshooting, and create documentation for internal projects.
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Job technologies
Your role in the team
- You are the first point of contact for our customer base and support them through telephone support, handling support tickets, and troubleshooting via remote assistance.
- Maintenance and ensuring the ongoing operation of our clients' IT infrastructure.
- Processing requests using our ticketing system.
- Participation in internal projects to further develop existing IT infrastructure.
- Management of user accounts, resources, and access permissions.
- Creation of documentation and manuals.
Our expectations of you
Qualifications
- Technical interest & curiosity.
- Excellent knowledge of Microsoft operating systems (Microsoft Windows 10, Microsoft Windows Server) and Microsoft Office suites.
- Basic knowledge of networking technology (TCP/IP, DNS, cabling, etc.).
- Knowledge in VoIP phone systems such as 3CX is desirable but not a prerequisite.
- Independent working style and hands-on mentality.
- Reliability, conscientiousness, and accuracy.
- Service- and solution-oriented personality.
- Fluent German and good English.
Experience
- Experience with Microsoft Office 365 and Microsoft Azure is an advantage.
- Do you already have experience with network products such as Fortinet or MikroTik?
What we offer
- Working with the latest technologies.
- Collaboration with experienced colleagues in a compact team.
- Flexible working hours and excellent public transport accessibility.
- We offer you a 5-day work week in a full-time employment contract (38.5 hours/week) and a salary starting from €1,989 gross/month for the entry level according to the IT collective agreement 2021.
- Overpayment is, of course, possible depending on qualifications and professional experience.
- Part-time (30 hours/week) negotiable.
Benefits
Work-Life-Integration
Job locations
About your employer
n der heutigen Zeit sind Computer und Software längst nicht mehr wegzudenken. Damit Sie stets die Kontrolle behalten, sind wir als verlässlicher Partner an Ihrer Seite. Von der Anschaffung neuer Hardware bis hin zu Entwicklung neuer Technologien sind wir jederzeit für Sie da.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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