Job
In this role, you handle IT requests and resolve incidents in 2nd level support, perform hardware and software installations, and manage user accounts in Active Directory and Microsoft 365.
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Your role in the team
- Receiving and handling IT requests and incident reports via phone, email, and ticketing system.
- Independently analyze and resolve hardware and software issues in 2nd-level support, both remotely and on site.
- Installation, configuration, and support of PCs, notebooks, printers, and mobile devices, including updates and rollouts.
- Administration and maintenance of user accounts and access permissions in Active Directory and Microsoft 365.
- Contribute to IT projects, particularly in the areas of IT infrastructure, hardware, and system migrations.
- Documentation of incidents, solutions, and actions taken in the ticketing system to ensure knowledge transfer.
Our expectations of you
Education
- Completed vocational training in IT (e.g. technical college or apprenticeship) or equivalent practical qualifications.
Qualifications
- Enthusiasm for IT, Windows systems, and modern technologies.
- Good knowledge of Active Directory and experience with common IT technologies such as VPN and RDP.
- Analytical thinking, a structured approach to troubleshooting, and practical skills.
- Friendly, service-oriented demeanor and a genuine enjoyment of interacting with people.
- Independent, reliable, and solution-oriented approach to work.
- Very good command of German, both spoken and written.
- A category B driving licence is required.
Experience
- At least 1–2 years of professional experience in IT support or at a service desk.
- Ideally, some initial experience in Mobile Device Management (MDM).
What we offer
- The minimum annual salary for this position is at least EUR 40,000 gross.
- Since neither you nor we are willing to settle for minimum standards, we offer you attractive pay above the minimum salary, depending on your qualifications and professional experience.
Benefits
Job locations
About your employer
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
- 250+ Employees
- 1993
- Established Company
- Onsite, Hybrid, Full Remote
- Trade · Internet, IT, Telecommunication
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