Level: Experienced

Job Field: IT, Support, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Gemeinde Maria Enzersdorf

Working Model: Onsite

Job Summary

In this role, you will develop an effective IT service portfolio, establish new services, negotiate and monitor SLAs, conduct risk assessments, and act as a liaison between IT and business departments.

Job Technologies

Your role in the team

Ensuring and further developing a high-performance IT service portfolio with consideration of information security.
Establishment of new IT services including risk assessment (Business Impact Analysis) and measures management.
Creation, negotiation, and monitoring of Service Level Agreements (SLAs).
Analysis and documentation of dependencies within the IT landscape as well as interfaces between IT and business units.
Support for portfolio management and further development of IT service management and the service portal.

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Our expectations of you

Education

Completed IT education (university or comparable).

Qualifications

Knowledge of ITIL/COBIT and ideally information security (ISO 27001) and data protection.
Analytical, structured, and solution-oriented working style combined with team spirit and confident demeanor.

Experience

Several years of experience in IT service management as well as with ITSM tools.
Strong communication skills as well as experience in collaborating with business units.

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