Job
You ensure reliable IT support, manage hardware and software, design modern workplace solutions with Microsoft 365 and AI tools, and collaborate closely within the European IT team.
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Job technologies
Your role in the team
- As an IT Support Specialist (m/f/d), you ensure reliable IT support at our production site in Vienna while also providing remote support to users at our European locations.
- With your technical expertise, you ensure that IT services run reliably in production and office environments, enabling people to work efficiently.
- At the same time, you actively shape our modern IT workplace and combine traditional IT customer service with Microsoft 365, Modern Work, and new technologies.
- Ensure IT support: You assist our users onsite and remotely with hardware and software issues, analyze IT incidents, and quickly find suitable solutions.
- Manage workstations: You set up, maintain, and replace PCs, notebooks, mobile devices, peripherals, and production-related IT systems as needed.
- Drive Modern Work forward: You actively contribute to modern workplace solutions centered around Microsoft 365 and collaboration tools, and support IT rollouts.
- Use AI effectively: You promote the practical use of AI tools such as Microsoft Copilot for knowledge research, documentation, automation, and optimizing support processes.
- Collaborate internationally: Working closely with local departments, Production, and central IT teams, you and the European IT team deliver customer-focused service.
- Drive quality forward: You document solutions and standards, identify recurring support issues, and support the implementation of IT security, compliance, and quality requirements.
Our expectations of you
Education
- You have completed vocational training or hold an equivalent qualification in IT, or have relevant professional experience.
Qualifications
- You have in-depth knowledge of modern workplace technologies such as Windows, Microsoft 365, and mobile devices.
- You use Microsoft Copilot and comparable AI tools confidently and responsibly in your day-to-day work.
- You combine structured, solution-oriented work with strong communication skills and a passion for direct interaction with users.
- Very good German skills and good English skills enable you to collaborate confidently on site and within our European environment.
Experience
- You already have several years of experience in IT customer service.
- Experience in a production environment is an additional plus.
What we offer
- Your work has a direct impact on stable IT operations in production and the office, and our users feel it every day.
- You work in a collaborative European IT team and connect with colleagues across locations and departments.
- Modern Work, Microsoft 365, and AI give you the opportunity not only to use new technologies, but also to actively shape how they are used.
- In addition to providing operational support, you can contribute your own ideas and drive practical improvements.
- The combination of user support, production-oriented IT, and digital topics shaping the future makes for a varied working day.
- We support you in expanding your professional and personal skills and continuously developing your expertise with new technologies.
- A gross monthly salary starting at EUR 3,500, in accordance with the collective agreement, adjusted based on your professional experience and qualifications.
Benefits
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Wien
At HOERBIGER, we are a world leader in the fields of compressor technology, drive engineering and hydraulics. 7300 employees generated sales of 1.173 billion euros in 2017. Our brand is synonymous with components and services that provide real value for our customers – from compressors to industrial engines and turbines to automotive drivelines and beyond.
- Established Company
- Hybrid, Onsite
- Electronics, Automatization · Engineering Industry
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