RICOH AUSTRIA GmbH
Error analysis and support in handling technical customer inquiries as part of our technical support / Helpdesk. Troubleshooting and 1st Level Support (first point of contact for our customers). Coordination of more complex support tickets in...
Provisioning, setup, and handover of notebooks and mobile devices (Windows, iOS, Android). Conducting user onboarding & offboarding including asset bookings and documentation. 1st/2nd level support for Windows clients (Lenovo, Microsoft Surface) as well...
Error analysis and support in handling technical customer inquiries as part of our technical support / helpdesk. Troubleshooting and 1st Level Support (first point of contact for our customers). Coordination of more complex support tickets in...
Scheduling of service technicians. Coordination of installation appointments. Support of technicians in the field in various matters. Telephone support for customers in case of disruptions and issues (First-Level Support/Helpdesk). Repair /...
Developing and implementing solutions for customers in the areas of enterprise content management, digitization and process automation Specification and architectural design for solution development, adapted to the requirements and circumstances of our...
Development of solutions for customers in the field of enterprise content management, digitization and process automation Technical interface to our customers Coordination of the technical solution with all project participants Specification and...
