Job
In this role, you set up laptops and mobile devices, conduct user onboarding, and handle 1st/2nd level support for Windows clients and Microsoft 365, including VIP customer care and asset management.
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Job technologies
Your role in the team
- Provisioning, setup, and handover of notebooks and mobile devices (Windows, iOS, Android)
- Conducting user onboarding & offboarding including asset bookings and documentation
- 1st/2nd level support for Windows clients (Lenovo, Microsoft Surface) as well as Microsoft 365 (especially Outlook)
- Replacement and troubleshooting of hardware (notebooks, peripherals, docking stations, monitors)
- Support with updates, system issues, and standard software
- Support and prioritization of VIP clients, including rapid response times
- Warehouse and asset management as well as processing of orders and returns (IMAC processes)
Our expectations of you
Qualifications
- Excellent knowledge of Windows environments and Microsoft 365
- Very good German and good English skills in the technical field
- Service-oriented, structured, and solution-focused working style
- High resilience and professional demeanor in customer contact
Experience
- Experience in IT support (onsite / 1st- or 2nd-level)
- Experience with mobile devices (Android/iOS)
- Ideally experience in an enterprise environment and with IMAC processes
What we offer
- At Ricoh, work should be meaningful, supportive, and fulfilling.
- Our Ricoh promise is built on four pillars that bring our corporate culture to life and shape your daily work.
- You will become part of a global community based on openness, inclusion, and genuine collaboration.
- We truly care about your development.
- With access to training programs, mentoring, and career opportunities across functions and countries, you will be supported in expanding your skills.
- Meaningfulness is part of our way of working.
- You have the opportunity to make a difference through volunteer work, sustainability initiatives, and community programs that reflect our shared values and commitment to positive change.
- Success at Ricoh is something we strive for together.
- You benefit from fair compensation, flexible working models, wellness offers, and genuine recognition.
Benefits
Work-Life-Integration
Job locations
About your employer
Innsbruck, Wien
Die Ricoh Austria GmbH is a leading provider of digital office communication, production printing, enterprise-wide print and document management (MDS – Managed Document Services), and IT services.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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