Job
In this position, you analyze technical issues, assist customer inquiries in 1st Level Support, and coordinate complex tickets with experts. Additionally, you develop solutions in the Enterprise Content Management area and carry out software updates.
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Your role in the team
- Error analysis and support in handling technical customer inquiries as part of our technical support / Helpdesk.
- Troubleshooting and 1st Level Support (first point of contact for our customers).
- Coordination of more complex support tickets in collaboration with 2nd/3rd level colleagues and/or Professional Services.
- Development of solutions for clients in the areas of Enterprise Content Management, digitization, and process automation.
- Technical interface to our customers.
- Performing software updates.
Our expectations of you
Education
- Training with a technical affinity, e.g., IT technician, HTL/college, or initial experience in customer support / helpdesk.
Qualifications
- Basic knowledge of current client and server operating systems or databases based on Microsoft.
- Willingness to acquire knowledge and analyze technical issues.
- High level of initiative as well as organizational and coordination skills.
- Social competence and teamwork skills as well as willingness to collaborate with distributed teams.
- Excellent communication skills in German and English.
- Positive attitude, creativity, and a willingness to continuously develop oneself.
Experience
- Ideally, experience in dealing with Enterprise Content Management or other business applications.
What we offer
- Permanent full-time employment contract.
- Career opportunities in a dynamic and innovative company.
- Varied activities with a high degree of autonomy.
- Pleasant working environment at a modern company location.
- Flexible working hours, the possibility of working from home, and hybrid work options.
- Additional benefits such as external employee assistance programs (Employee Assistance Program), discounts, referral bonuses for successful internal recommendations, and various employee events.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Innsbruck, Wien
Die Ricoh Austria GmbH is a leading provider of digital office communication, production printing, enterprise-wide print and document management (MDS – Managed Document Services), and IT services.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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