1st Level Support Jobs in Vienna

In this role, you will handle requests from the Lower Austria Health Agency, create and document tickets, perform troubleshooting, and actively assist in resolving issues in the ORBIS database.

In this role, you will address incident requests in First-Level Support via phone and email. Your main focus will be on providing technical support to sales partners and documenting issues in our ticketing system.

In this role, you handle support requests through a ticket system, assist employees on-site and remotely, and are responsible for the installation and maintenance of hardware and software as well as user accounts.

In this role, you will be responsible for first-level support, handle user requests, perform hardware and software installations, and maintain IT documentation to effectively support the IT infrastructure.

In this role, you are responsible for 1st and 2nd level system support, troubleshoot IT issues, and manage Windows Server and networks.

In this role, you handle user inquiries through a ticket system, email, or phone, ensuring quick resolutions in German and English while also performing software and hardware installations.

In this role, you will be the first point of contact for technical inquiries in 1st level support. You will handle customer requests in French, German, and English, analyze issues, and manage trouble tickets.

In this role, you are responsible for maintaining our branches, performing minor repairs, and being the first point of contact for IT issues, while working closely with the internal IT department.

In this role, you will be responsible for receiving and processing incident requests, analyzing their causes, and coordinating handover to the 2nd Level Support for timely resolution in a 24/7 shift operation.

In this role, you will handle customer inquiries via email and a ticketing system, support QA and UAT testing, conduct onboarding, and ensure professional communication with stakeholders.