1st Level Support Jobs in Vienna

In this role, you are responsible for maintaining our branches, performing minor repairs, and being the first point of contact for IT issues, while working closely with the internal IT department.

In this role, you will be responsible for receiving and processing incident requests, analyzing their causes, and coordinating handover to the 2nd Level Support for timely resolution in a 24/7 shift operation.

In this role, you will handle customer inquiries via email and a ticketing system, support QA and UAT testing, conduct onboarding, and ensure professional communication with stakeholders.

In this role, you assist users with IT inquiries via a ticket system, manage the installation and maintenance of PCs, and support the troubleshooting within the Windows client environment.

In this role, you will handle support requests, analyze errors in the ticketing system, and collaborate closely with the R-IT team on technical solutions. You will document processes and coordinate the work with external IT service providers.

In this role, you diagnose technical issues, offer solutions, and support our networks and servers. You also manage IT environments and assist the IT manager with projects.

In this role, you will handle user inquiries about IT systems, set up notebooks, document processes, and actively develop the internal knowledge base while coordinating 2nd level support.

In this role, you will handle inquiries and issues for the NÖ Landesgesundheitsagentur, analyze errors in ORBIS, and assist with documenting customer information, as well as troubleshooting and resolving issues.