1st Level Support
Vienna
10 job openings found.
ACP Österreich
In this role, you will be the key contact for IT-related inquiries and issues, handle tickets, assist in troubleshooting, and manage hardware and software installations.
Accenture GmbH
In this role, you assist employees in Austria with technical inquiries regarding software and hardware, prepare hardware, and optimize collaboration systems and IT processes through documentation and troubleshooting.
ÖSW Österreichisches Siedlungswerk Gemeinnützige Wohnungs AG
Receiving and processing support requests via phone, email, and on-site. Data maintenance in Active Directory/Entra ID and M365. Collaboration with 3rd level support to resolve complex issues. Documentation and tracking of support requests in our ticket...
tecTrain GmbH
Planning and organization of IT training sessions and seminars Coordination of appointments and venues Support of participants before, during, and after the seminars First point of contact for both organizational and technical inquiries Support in...
anovis it-services and trading gmbh
Become part of Anovis as a SOC Analyst at one of our locations in Vienna, Graz, Kundl, or completely remote! You are at the forefront: You monitor IT systems with state-of-the-art security applications (SOAR, SIEM). You analyze and assess initial...
REWE Group Österreich
Contact person for eCommerce and OmniChannel topics internally and externally Professional prioritization, classification, and handling of issues and customer inquiries in the eCommerce sector. Setting up or implementing IT systems and interfaces...
techbold network solutions GmbH
Telephone support and remote maintenance for clients, networks and servers. Collaboration or independent implementation of sub-areas of projects. Performance recording (ticket system) and system documentation. Processing of tickets related to Windows...
Job-TransFair Gemeinnützige Arbeitskräfteüberlassungsgesellschaft m.b.H.
Data backup; data transfer; updates, software installations on mobile phones/tablets and computers; installing and setting up apps, explaining functions on mobile phones/tablets. Process fault reports. network knowledge. Setting up/configuring...
ristl.IT GmbH
You take care of Windows customer networks from 5 to 250 computer workstations Sustainable and comprehensive support for customers through our flat rate model You have an overview of all relevant customer systems and IT services The administration and...
Innonet ICT-Services GmbH
Support, fault and customer concerns and processing by phone, email and ticket system Documentation and error analysis of the problems as well as completion of preparatory work steps for the 2nd level and billing Pre-assessment of the urgency levels of...
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Stadt Wien
In this role, you manage the logistics of IT hardware and software, coordinate relocations, handle first-level support tickets, and perform installations and testing activities.
XXXldigital
In this role, you advise internal colleagues on IT issues related to the online shop, handle incidents, categorize them, and resolve them in cooperation with 2nd and 3rd level support.
PIDAS Österreich Gesellschaft m.b.H.
You are the primary contact for our clients regarding technical questions. You respond to inquiries via phone, email, or chat in French, German, and English. You analyze and resolve technical issues – with the support of our tools and your team. You...
IT Support Staff (1st/2nd Level) 38.5 hours Full-Time Entry-Level, Experienced IT & Service, IT Field Service, IT Support. Open since 07/07/2025.
Competent point of contact for various IT-related requirements and issues. Troubleshooting via phone, email, ticket system, and personal contact. Qualified fault analysis and ticket documentation. Intensive communication and collaboration with various...