Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.000 € gross/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a small support team, manage daily support operations, enhance processes, and analyze metrics for quality improvement in the IT service desk environment.
Your role in the team
- Technical and disciplinary leadership as well as further development of a small support team.
- Management of ongoing support operations with assurance of the service levels.
- Error/Incident management as well as coordination with internal departments and software partners.
- Further development of existing support processes.
- Analysis of evaluations/metrics and creation of reports for ongoing quality improvement.
- Maintenance and further development of the knowledge database.
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Our expectations of you
Education
- Technical education with an IT focus or equivalent professional experience.
Qualifications
- Knowledge in Incident Management (ITIL knowledge is an advantage).
- Leadership skills with a hands-on mentality.
- Structured, solution-oriented working style.
- High service and customer orientation.
Experience
- Several years of experience in IT support, Service Desk, or end-user support (1st level) (at least 1 year of leadership experience ideally).
- Experience with service and ticketing systems in end-user support as well as reporting and analytics tools.
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What we offer
- An interesting, responsible role with creative freedom in a cultural environment.
- Very good working atmosphere & dynamic team.
- Home office option & job ticket.
- Employee benefits in the cultural sector, bistro.
- An attractive workplace in the heart of Vienna.
- An annual gross salary starting from EUR 56,000, depending on qualifications and experience. Overpayment is possible.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
zwölfer - die 360° personalberatung
zwölfer – die 360° personalberatung acts as a partner for candidates and companies by providing a comprehensive recruiting service.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Team Leader 1st Level Support & Ticketing System
- Salary
- from 56.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 38.971 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
