Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 41.500 to 52.500€ gross/year
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you act as the main contact for customers during critical incidents, coordinating the communication with internal departments, while ensuring the follow-up of actions for improving incident management.
Job Technologies
Your role in the team
- Central contact person and escalation point for customers in critical incidents.
- Coordinative role between clients and internal specialist departments during disturbance processes.
- Ensuring professional and standardized incident communication and documentation.
- Monitoring compliance with customer-specific Service Levels (SLAs) and contractual agreements.
- Follow-up on actions and improvements after incidents.
- Participation in the continuous optimization of the Incident Management process.
- Strong focus on customer satisfaction as part of Customer Success Management.
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Our expectations of you
Education
- Completed IT apprenticeship (HTL, FH, university) or comparable professional experience.
Qualifications
- Knowledge of ITSM-/ITIL processes as well as Service Level Agreements (SLAs).
- Strong customer and service orientation.
- Excellent communication and coordination skills.
- Excellent spoken and written German and English skills.
Experience
- Several years of experience in coordinating and/or managing technical incidents.
- Experience in escalation management as well as in communication with clients.
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What we offer
- We are more than just a workplace. Therefore, we offer our employees (partly depending on your position and location) many benefits: good transportation connections, flexible working hours, training and development, mentoring program, free parking, work mobile phone and laptop, snacks and drinks, company car, employee events, fun corner, and much more.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Job Locations
About Your Employer
ANEXIA Internetdienstleistungs GmbH
Klagenfurt Am Wörthersee, Graz, Wien
Anexia was founded by Alexander Windbichler in Klagenfurt, Austria in 2006. The IT service provider offers high-quality and individual solutions in the area of cloud hosting and managed hosting as well as custom software development and app development.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 2006
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Workingconditions
4.8Engineering
3.2Career Growth
4.0Culture
4.0
Customer Incident Coordinator
- Salary
- 41.500 to 52.500€ gross/yearEstimated net salary based on the gross salary in the job ad.30.502 to 37.106 € net/year
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
