Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT requests in first-level support, manage user accounts, assist with software and hardware issues, and document problems according to ITIL processes. You also promote IT security and closely work with the 2nd-level support team.
Job Technologies
Your role in the team
- First-Level Support - Handling and resolving IT inquiries and issues from users via phone, email, or ticket system.
- Incident Management - Documentation, prioritization, and escalation of disruptions in accordance with ITIL processes.
- User Management - Creating, modifying, and deleting user accounts as well as rights management (Active Directory, Microsoft 365).
- Software and hardware support - Assistance with the installation, configuration, and troubleshooting of applications and devices.
- IT Security & Awareness - Raising user awareness of IT security policies and providing support in security incidents.
- Workplace management - setup and maintenance of PCs, laptops, printers, and mobile devices.
- Remote support - Assisting employees at various locations via remote maintenance tools.
- Documentation & Knowledge Management - Maintenance and creation of manuals, FAQs, and training materials.
- Coordination with 2nd-Level Support - Escalation of complex issues to specialists and assistance in troubleshooting.
- Continuous improvement - Identification and implementation of optimizations in the Service Desk area.
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Our expectations of you
Qualifications
- Basic knowledge of Windows operating systems, Microsoft 365, and networking technologies.
- Understanding of ITIL processes and ticketing systems (e.g., ServiceNow, Jira, OTRS).
- Knowledge of Active Directory, Exchange, and Office applications is desirable.
- High customer and service orientation.
- Good communication skills and enjoyment in dealing with people.
- Structured and solution-oriented way of working.
Experience
- Initial experience in IT support or Service Desk is an advantage.
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What we offer
- A secure, meaningful job in a family-like and appreciative atmosphere.
- A motivated and friendly team.
- A diverse range of tasks.
- The opportunity for independent execution of tasks and projects.
- The possibility of designing and further developing the applications.
- A gross monthly salary of € 3,000 (based on full-time employment) with willingness to overpay depending on qualifications and experience.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Dr. Richard Linien GmbH & Co KG
Wien
The Dr. Richard Group is the leading private bus company in Austria, with more than 900 buses and 1.300 employees. It has been operating bus lines and travel services from seven locations for over 70 years.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.9
Workingconditions
3.0Career Growth
2.8Engineering
2.6Culture
3.2
Service Desk Employee
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
