OTRS
4 job openings found.
Doka GmbH
In this role, you will handle customer inquiries via email and phone, analyze technical issues, prioritize tickets in the OTRS system, and escalate complex problems to the second level support team.
Saubermacher Dienstleistungs AG
In this role, you lead the IT-ServiceDesk team, enhance service processes, gain insight into ITSM systems, while prioritizing requests and managing escalations.
BEKO Engineering & Informatik GmbH & Co KG
In this role, you will configure the OTRS system, design tailored workflows for process optimization, and handle maintenance and troubleshooting in the existing OTRS environment.
into-IT
Independent processing of IT inquiries from customers (support cases, small projects and support from external service providers) Ticket management and time recording in the OTRS system On-site IT support in the greater Vienna area (partly on-site...
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Greatgate GmbH
Mail & Phone Reception - Handling customer inquiries via our ticket system. Ticket processing - Resolve pre-qualified tickets & troubleshoot via remote tools. Project Sponsorship - Take responsibility for projects and lead them to success in a...
UNO Vereinte Nationen
Plan, implement and support a new Backup and restore System. Expand coverage of the system management automation tool. Manage and maintain SAN-attached storage systems including configuration, provisioning, zoning, space allocation/management, upgrades,...
Umdasch Store Makers GmbH
Email and telephone reception: You are responsible for processing customer inquiries via our ticket system by email and telephone. Ticket processing: You process pre-qualified tickets and use remote tools such as TeamViewer and VNC for troubleshooting....
Dr. Richard Linien GmbH & Co KG
First-level support - processing and solving IT queries and user problems via telephone, email or ticket system. Incident Management - documentation, prioritization and escalation of incidents according to ITIL processes. User management - creating,...
Rechnungshof
You will be involved in the implementation of internal IT projects and the digital transformation of the organization. You will be responsible for the planning, development, configuration and administration of central IT services as well as hardware and...
Mail and telephone reception: You are responsible for processing customer inquiries via our OTRS ticket system by email and telephone. Ticket processing: You process pre-qualified tickets and use remote tools such as TeamViewer and VNC for...
The United Nations Industrial Development Organization (UNIDO)
Act as point of contact for responding, resolving, escalating and tracking all incidents and service requests received by the UNDO IT Service desk. Provide user account management support for various IT application systems. Create and Maintain roles,...
Incident management for our digital retail customers via telephone and email (1st and 2nd level support) Recording incoming customer inquiries in the (OTRS) ticket system Development and implementation of hardware diagnostics, analyzes and solutions...
Impit Gmbh
2nd and 3rd level user support by telephone and email (accepting, processing and answering inquiries and error messages) Installation and administration of Linux server systems Support of open source systems (e.g. Nagios, OTRS, Odoo, ...) Administration...
Institute of Science and Technology Austria (ISTA)
As the Team Lead IT Support, you will be at the forefront of our IT services, leading a skilled team responsible for delivering 1st and 2nd level technical support for Windows, macOS, and Linux devices. You will also oversee software support and...
BG-Graspointner
First point of contact for our users of the entire BG-Graspointner Group (>250 clients) Recording, assignment and resolution of inquiries (requests) and fault reports (incidents) in the ticket system Setting up new workstations and...
