Job
In this role, you are responsible for 1st level IT support, handling inquiries, processing tickets, documenting solutions, and actively contributing to digital process optimization.
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Your role in the team
- You are the first point of contact for IT questions and issues across all areas of the company. After completing the onboarding process, you will be able to handle incoming requests independently or together with your colleagues, prepare them for 2nd/3rd-level support, or resolve them yourself.
- 1st-level support for all departments across the company
- Providing first-level support for our business applications
- Ticket System Administration
- Documentation of the system landscape and the solutions provided in the tickets
- Contributing to the ongoing digitalization of processes
- Support with various IT projects
Our expectations of you
Education
- Have you completed an IT apprenticeship or equivalent training? Are you motivated to take on new challenges? Do you enjoy contributing to solutions that improve our processes? With us, you’ll have the opportunity to put your skills to use and continue developing professionally.
- Completed IT apprenticeship or equivalent training
Qualifications
- Knowledge of Windows operating systems, Microsoft 365 / Office applications, Active Directory
- Structured, self-reliant, and service-oriented approach to work
- Taking on on-call duties after an onboarding period (with appropriate compensation)
- Very good command of German, both spoken and written
Experience
- Initial professional experience in IT service desk operations, support, and administration of IT environments
What we offer
- In addition to a wide range of benefits, you’ll enjoy a professional environment where you can make the most of your strengths and grow both personally and professionally. We’ll support you in your day-to-day work and nurture your talents—so we can become even stronger as a team.
- We offer an attractive salary starting at a minimum of EUR 40,600.00 gross per year, depending on qualifications and professional experience, with the possibility of a higher salary.
Job locations
About your employer
Woerle ist ein Familienunternehmen, das von Menschen geprägt wird, die jeden Tag ihr Wissen und ihre Kompetenz einbringen. Das garantiert weltweiten Erfolg und gleichbleibend hohe Qualitätsstandards für Produkte von Woerle. Mit knapp 340 MitarbeiterInnen produzieren wir bereits in der 5. Generation hochwertige Käsespezialitäten.
- 250+ Employees
- 1889
- Established Company
- Onsite
- Food Products
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