Job
In this role, you will develop new Workplace AI features, coordinate their introduction and training within the organization, prepare documentation, and support users in identifying valuable AI applications.
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Job technologies
Your role in the team
- Take new Workplace AI features from initial assessment through testing, approval, communication and controlled rollout.
- Develop a thorough understanding of new ChatGPT Enterprise capabilities and translate technical changes into practical value for end users.
- Coordinate the organizational processes required to enable new features in an enterprise environment.
- Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans.
- Coordinate security, data protection, compliance, and risk assessments with the responsible expert teams.
- Organize pilots, gather feedback and turn findings into concrete improvements before broader rollout.
- Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.
- Support adoption activities across Erste Group countries and help users identify meaningful AI use cases.
- Provide business-hours L2 support and coordinate L3 support for feature-related questions, requests and incidents.
- Monitor platform developments, release notes and emerging AI capabilities, and assess their relevance for our environment.
- Work closely with the Product Owner, platform administrators, security and data-protection teams, Microsoft, OpenAI, and local IT organizations.
- Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort.
Our expectations of you
Qualifications
- Strong technical affinity and a genuine interest in artificial intelligence, digital workplace services and emerging technologies.
- Ability to understand new technical capabilities quickly and explain them clearly to non-technical audiences.
- Understanding of security, data protection and governance requirements in a regulated enterprise environment.
- Familiarity with Microsoft 365, ServiceNow, Jira or comparable enterprise platforms is beneficial.
- Fluent English, German.
Experience
- At least three years of relevant experience in technology consulting, digital adoption, change management, product operations, project management or a comparable role.
- Experience coordinating initiatives across technical, business, security, and governance stakeholders.
- Experience preparing structured documentation, presentations, user guidance or training materials.
- Experience with ChatGPT Enterprise, Microsoft 365 Copilot, Copilot Agent Builder or similar AI platforms is an advantage.
What we offer
- The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 55,356.00 gross per year.
- We offer our employees the opportunity to divide their hours between working from home and at the office.
Benefits
Higher take-home pay
Work-Life-Integration
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Wien
The Erste Bank forms together with the savings banks one of the largest banking groups in Austria.
- English
- Established Company
- Full Remote, Hybrid, Onsite
- Banking, Finance, Insurance
Employer reviews
- Engineering
- 3.5
- Working conditions
- 4.1
- Career growth
- 4.1
- Team culture
- 4.3
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