Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 55.356 € gross/year
Job Summary
In this role, you will develop new Workplace AI features, coordinate their introduction and training within the organization, prepare documentation, and support users in identifying valuable AI applications.
Job Technologies
Your role in the team
- Take new Workplace AI features from initial assessment through testing, approval, communication and controlled rollout.
- Develop a thorough understanding of new ChatGPT Enterprise capabilities and translate technical changes into practical value for end users.
- Coordinate the organizational processes required to enable new features in an enterprise environment.
- Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans.
- Coordinate security, data protection, compliance, and risk assessments with the responsible expert teams.
- Organize pilots, gather feedback and turn findings into concrete improvements before broader rollout.
- Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions.
- Support adoption activities across Erste Group countries and help users identify meaningful AI use cases.
- Provide business-hours L2 support and coordinate L3 support for feature-related questions, requests and incidents.
- Monitor platform developments, release notes and emerging AI capabilities, and assess their relevance for our environment.
- Work closely with the Product Owner, platform administrators, security and data-protection teams, Microsoft, OpenAI, and local IT organizations.
- Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort.
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Our expectations of you
Qualifications
- Strong technical affinity and a genuine interest in artificial intelligence, digital workplace services and emerging technologies.
- Ability to understand new technical capabilities quickly and explain them clearly to non-technical audiences.
- Understanding of security, data protection and governance requirements in a regulated enterprise environment.
- Familiarity with Microsoft 365, ServiceNow, Jira or comparable enterprise platforms is beneficial.
- Fluent English, German.
Experience
- At least three years of relevant experience in technology consulting, digital adoption, change management, product operations, project management or a comparable role.
- Experience coordinating initiatives across technical, business, security, and governance stakeholders.
- Experience preparing structured documentation, presentations, user guidance or training materials.
- Experience with ChatGPT Enterprise, Microsoft 365 Copilot, Copilot Agent Builder or similar AI platforms is an advantage.
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What we offer
- The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 55,356.00 gross per year.
- We offer our employees the opportunity to divide their hours between working from home and at the office.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Erste Bank
Wien
The Erste Bank forms together with the savings banks one of the largest banking groups in Austria.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
Total
(4 Reviews)4.0
Engineering
3.5Workingconditions
4.0Career Growth
4.1Culture
4.3
Workplace AI Feature Enablement & Adoption Specialist
- Salary
- from 55.356 € gross/yearEstimated net salary based on the gross salary in the job ad.from 38.628 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
