Job
- Level
- Experienced
- Location
- Brunn am Gebirge
- Working Model
- Onsite
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € gross/year
Job Summary
In this role, you manage technical customer relationships for the DACH region, conduct onboarding sessions, oversee multiple implementation projects, and optimize processes for long-term client retention.
Job Technologies
Your role in the team
- As an IT Customer Success Manager, you are responsible for managing customer relationships in the DACH region. This includes onboarding, technical consulting, and long-term support.
- You manage multiple implementation projects in parallel and are the technical contact person for your clients.
- You will help shape how we establish onboarding and support in the future.
- Depending on your language skills, you also support your team with international clients.
- You conduct onboarding independently, from setup and configuration to go-live.
- You train users so that they can operate the platform confidently from day one.
- You manage multiple onboarding or rollout projects simultaneously for both software and hardware projects.
- You are responsible for schedules, milestones, and communication with all stakeholders.
- You assist with technical configurations, data migrations, and interfaces.
- You keep project documentation and status updates up to date in Notion.
- You build and maintain long-term customer relationships in the DACH region.
- You recognize problems early and resolve them before they escalate.
- You communicate clearly with clients, the internal team, and external partners.
- You maintain long-term relationships with clients and approach topics proactively.
- You recognize opportunities for expansion and make the added value for our clients measurable.
- You are the point of contact for technical questions regarding software and hardware topics and coordinate with the tech team on complex issues.
- You will help shape how we scale Customer Success in the DACH region, from our processes to templates and tools.
- You develop scalable approaches for onboarding, customer support, and project management.
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Our expectations of you
Qualifications
- Technical background, e.g., from development or data analysis, with a good understanding of software and data structures.
- Customer orientation, organizational talent, and a structured way of working.
- Good communication with clients as well as within the team.
- Advanced AI skills (building workflows, excellent prompting).
- German at C2 level, English at least at C1 level.
- Willingness to learn more about electrical engineering and access control hardware.
Experience
- At least 3 years of experience in Customer Success, IT project management, or technical customer support, ideally in a SaaS environment.
- Experience in project management, preferably agile, and in building or improving processes.
- Experience with Microsoft 365 and CRM software.
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What we offer
- Attractive gross annual salary starting from EUR 50,000 on a full-time basis, with willingness to overpay depending on qualifications & experience.
- Your working hours align with our service times, with enough flexibility when you need it.
- An international team that relies on self-responsibility and clear communication.
- Direct influence on product and customer processes.
- Short decision-making paths and flat hierarchies.
- An own client portfolio, backed by a strong team when things get complex.
- An owner-managed, financially stable company without external investors.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🅿️Employee Parking Space
- 🏖️Workation
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Kinnovis
Brunn Am Gebirge
We’re Kinnovis, a fast-growing and family-run B2B SaaS company on a mission to modernize the self-storage industry with smart, automated software solutions. Our headquarters is in Vienna, Austria, and our international team is based in Austria, the UK, Slovenia, Spain and France. As one of Europe’s leading software providers in our niche, we help self-storage operators manage their facilities efficiently through smart, automated software. Currently, we serve clients in 18+ countries, and we are in a phase of fast growth and keep expanding. What sets us apart? Kinnovis is a family business. We are not dependent on investors; therefore the decision-making process is very lean. Every decision is taken inside the team.
Description
- Company Size
- 1-49 Employees
- Founding Year
- 2018
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Internet, IT, Telecommunication, Construction, Real Estate, Building Services, Other Sectors
IT Customer Success Manager
- Salary
- from 50.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 35.627 € net/year
- Location
- Brunn am Gebirge
- Working Model
- Onsite
- Diversity
- Open for all genders
