Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.420 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle user inquiries through a ticket system, email, or phone, ensuring quick resolutions in German and English while also performing software and hardware installations.
Job Technologies
Your role in the team
- You handle user inquiries and process them through our ticket system, via email, or by phone.
- You handle issue reports and ensure a quick and efficient resolution in both German and English.
- You answer and resolve inquiries as part of 1st level support and ensure that all requests are handled efficiently and to the satisfaction of the users.
- You perform analyses, install required software or hardware, and resolve technical issues quickly and reliably.
- You perform troubleshooting and effectively support our users through remote assistance to resolve technical issues quickly and efficiently.
- You create and maintain comprehensive documentation for solutions, processes, and technical systems to ensure a transparent and traceable knowledge base.
- You work closely with other IT departments to develop sustainable solutions and are the first point of contact for our employees with IT-related questions.
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Our expectations of you
Qualifications
- Technical expertise in MS Windows (Client and Server), MS Office, and Linux (optional).
- Good foundational knowledge of IT networks.
- Very good knowledge of German and English, both spoken and written.
- Confident demeanor.
- Strong communication skills and readiness to engage.
- Independence and personal responsibility.
- Strong communication skills.
- Driver's license class B.
- Social competence and teamwork skills.
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What we offer
- Interesting and diverse areas of responsibility.
- Opportunities for professional development.
- Flexible working hours by arrangement.
- Pleasant work environment, team spirit.
- Employee benefits (meal vouchers, beverages, etc.).
- Good public transport.
- Modern office with a view (Millennium Tower).
- Opportunities for advancement to 2nd and 3rd level support.
- The minimum base salary according to the collective agreement is at least €2,420.00 gross per month for 38.5 hours (collective agreement, career starters).
- The actual salary will be individually agreed upon based on professional experience and qualifications.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
ABAX Informationstechnik GmbH
Wien
We have been a solutions partner for all areas of modern IT systems since 1995, and offer project services starting with cable installation, network technology, application support and our 24/7 help desk - providing all these services from a single source.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Staff 1st Level
- Salary
- from 2.420 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
