Job
- Level
- Experienced
- Job Field
- Web, IT, Support, Back End
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will analyze complex customer requests, develop solution approaches, ensure the smooth operation of web applications, and effectively support client personnel with technical issues.
Job Technologies
Your role in the team
- As a Web Application Service Engineer, you will play a key role in supporting and assisting our customers' productive environments.
- In this job, you act as an interface between the customer and our project teams.
- Your job’s key responsibilities are: Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team.
- Being responsible for the seamless live operation of client systems together with our Operations Team.
- Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.).
- As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.
- Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care.
- Proactively expanding project-specific documentation.
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Our expectations of you
Education
- Ongoing or completed technical education.
Qualifications
- Deep understanding of web technologies (HTML, CSS, Java, JavaScript, …).
- Open, communicative, and team player personality.
- Acting calm and professional in difficult customer situations.
- Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally are essential.
- Excellent communication skills in English.
- German skills.
- Basic skills in programming.
Experience
- Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console.
- Several years of experience in business customer management.
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What we offer
- While we're one company, each location has unique aspects and benefits.
- Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best.
- Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
- Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities.
- Our People Enablement team will support you in finding the best solution for you!
- Company Summit: Exchange professional and personal experiences at our annual in-house conference!
- One of the highlights of our company Summit is the vibrant networking environment it cultivates.
- Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
- Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
- Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.
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Benefits
More net
- 🚙Poolcar
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 🚎Public Transport Allowance
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🎳Team Events
- 🚲Bicycle Parking Space
- 🙂Health Care Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Support
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
NETCONOMY
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin
NETCONOMY is a leader in designing digital platforms and customer experience innovations, helping companies to identify and successfully capitalize on digital potential. Our flexible, scalable solutions are based on the latest technologies from SAP, Google Cloud, and Microsoft Azure. With over 20 years of experience and nearly 500 experts across Europe, we help our clients increase their innovation power and expand their core businesses into the digital world.
Description
- Company Size
- 250+ Employees
- Founding year
- 2000
- Language
- English
- Company Type
- Digital Agency
- Working Model
- Hybrid
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Engineering
3.8Career Growth
3.7Workingconditions
4.2Culture
4.5
Web Application Service Engineer
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply