Job
- Level
- Experienced
- Job Field
- IT, Support, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 52.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will manage the e-business webshops and app portfolios operationally, prioritize and validate requirements, and serve as the key point for incident analysis and handoff to IT development.
Job Technologies
Your role in the team
- As a Product Manager for E-Business (B2B), you will be responsible for the operational product management of 4 webshops and 4 apps with over 1.7 million SKUs and more than 200 million euros in annual revenue, which is increasing.
- You develop new requirements, handle prioritization, and are responsible for technical acceptance.
- At the same time, as 2nd-Level Support, you are the central point that analyzes, qualifies, and properly hands over incidents to the IT development (FE/BE).
- You work closely with the E-Business Management (Head of Product), Support, Field Service, and internal departments.
- Product Ownership (operational): Manage the backlog, structure requirements, define acceptance criteria, support roadmap implementation (in coordination with the Head of Product).
- Incident/Bug/Change Management: 2nd-Level analysis, hypotheses on FE/BE/API/SAP/integration, collecting evidence (logs/request IDs where possible), coordinating workarounds.
- Interface to IT: Qualified handover to FE/BE, coordination on releases, clarifying questions, technical verification & acceptance for product-related fixes.
- Focus on service quality: improve response times, ticket quality, and knowledge base/standard solutions together with 1st level.
- Stakeholder & Requirements: Gather, prioritize, and transparently communicate requirements from sales, field service, and specialist departments.
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Responsibility Distribution
New Features
Maintenance, Bugfixing
Documentation
Organisation
Meetings
Our expectations of you
Qualifications
- Very good understanding of web architectures (FE/BE, APIs), ticket analysis, reproduction steps, clean documentation.
- Strong in structure, prioritization, communication – you can "translate" between business and IT.
- Hands-on, resilient in incidents, but also capable of sustainable improvement (problem cluster instead of ticket firefighting).
- Very good knowledge of German (C1) required.
Experience
- Experience as a Product Owner/Product Manager (ideally in B2B E-Commerce) and/or in 2nd-Level Application Support for Webshops/Apps.
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What we offer
- A respectful and appreciative collaboration within a collegial team is a matter of course for us.
- As the market leader in Austria, we offer you a long-term and secure job.
- You can expect a varied and autonomous role with flexible working hours.
- Professional onboarding, training and development opportunities, as well as company events, contribute to the overall well-being and positive atmosphere.
- You will receive a market-competitive salary package including a performance-based commission system and a meal allowance, with an annual gross salary starting from EUR 52,000, with willingness to overpay depending on qualifications and professional experience.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Frauenthal Handel Gruppe AG
Wien
We are Austria's number 1 in wholesale for sanitary, heating, installation technology & electrical material. The company has around 1,800 employees and is a partner for the wholesale brands SHT, ÖAG and Kontinentale as well as for the online electrical wholesaler Elektromaterial.at.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Product Manager E-Business B2B
- Salary
- from 52.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
