Job
- Level
- Experienced
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € gross/month
Job Summary
In this position, you will address technical inquiries from our employees, assist with troubleshooting, document solutions in the ticketing system, and organize the installation of IT equipment.
Job Technologies
Your role in the team
- As an IT Helpdesk employee, you are responsible for troubleshooting technical issues faced by our staff.
- With us, you work...
- the first point of contact for our employees regarding all IT matters
- management of requests and disruptions in our ticket system and by phone
- handling the organization of all open tickets through to resolution
- involving the 2nd-Level Support in problem resolution
- on the documentation in the ticket system as well as in the IT service documentation
- in active development for a better first contact resolution rate
- installation and configuration of PCs, laptops, and mobile devices
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Our expectations of you
Education
- Your completed education with an IT focus (apprenticeship, HTL, University of Applied Sciences)
Qualifications
- We look forward to hearing from you and...
- Your basic knowledge in the areas of networking, MS Windows, MS Office, and Active Directory
- Your German language skills at least at C1 level
- Your strong service orientation and team skills
- Your high solution orientation
- Your structured, meticulous, and independent way of working
- Please note that a Class B driver's license is required for this position.
Experience
- Your professional experience in IT
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What we offer
- We make good things better...
- with flexible workplace in Vienna or St. Pölten and one to two days of home office per week
- with flexible working hours
- with company laptop and mobile phone, also for private use
- with a fresh and free lunch on-site
- with comprehensive and thorough onboarding for a successful start
- with flat hierarchies, a family-like team, and a straightforward workday
- with fair compensation in accordance with the collective agreement for the food and luxury goods industry for employees earning at least €2,800 gross per month based on a 38.5-hour workweek. Depending on qualifications and experience, there is a willingness to offer further overpayment.
- We support you! We offer many opportunities for self-fulfillment, including further training and advancement opportunities. GOURMET, as a reliable and family-friendly employer, also provides many benefits as well as social and supplementary services (discounts at our restaurants or for GOURMET products, etc.), employee events, health promotion measures, training and development opportunities, and promotes equal opportunities.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
About Your Employer
GMS GOURMET GmbH
Wien, St. Pölten
Our top priority is to thrill our guests with culinary and gastronomic excellence. Our company has a wide range of gastronomic and culinary expertise, including business, education, and care catering; retail & food service; restaurants & cafes; as well as exciting public & event catering.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products, Hotel and Restaurant Industry, Tourism
IT helpdesk employees
- Salary
- from 2.800 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.059 € net/month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
