Job
In this role, you assist customers and partners with configuration and troubleshooting of Barracuda's security solutions across various communication channels, effectively protecting their IT infrastructure.
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Job technologies
Your role in the team
- Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
- Assist our partners and customers with configuration, implementations and troubleshooting.
- Communicate, assist and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.
Our expectations of you
Education
- Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).
Qualifications
- Starke Fähigkeiten in der Fehlerbehebung und Problemlösung.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.
Experience
- Ideally experience in technical support.
What we offer
- A team where you can voice your opinion, make an impact, and where you and your experience are valued.
- Internal mobility - there are opportunities for cross-training and the ability to attain your next career step within Barracuda.
- We offer competitive salaries and additional benefits based on your performance, experience, and qualification.
- Based on the CBA level, the minimum gross salary for this position is EUR 37,860.
Benefits
Food & drink
Topics you will work on
Job locations
About your employer
Innsbruck, Wien
Barracuda Networks Inc. provides industry-leading solutions in the areas of content and network security, application delivery, data storage, protection and disaster recovery. Over 150,000 organizations worldwide rely on our products for their critical business needs - because we're experts at delivering world-class performance and uncompromising quality.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 3.4
- Career growth
- 0.0
- Team culture
- 0.0
- Working conditions
- 5.0
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