Job
In this role, you will support colleagues in 1st and 2nd level support, troubleshoot hardware and software issues, and manage Windows workstations and mobile devices using Microsoft Intune.
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Job technologies
Your role in the team
- Supporting our colleagues with 1st- and 2nd-level support and resolving hardware and software issues.
- Setup of Windows workstations, Microsoft 365, and peripheral devices, as well as management of user accounts and permissions.
- Management of Windows and mobile devices and support via Microsoft Intune.
- Documentation and tracking of support cases, clarification of open questions, and support through to resolution.
- Contribute to IT projects, system implementations and rollouts, as well as the further development of digital workflows.
Our expectations of you
Education
- Completed IT training, e.g. at a technical college or through an apprenticeship.
Qualifications
- Good knowledge of Microsoft 365 (Office, Teams, OneDrive).
- Teamwork and communication skills, as well as a strong service and customer focus.
- Independent, structured, and solution-oriented approach to work.
- Fluent written and spoken German and English.
- Knowledge of common ticketing systems such as ServiceDesk Plus.
- Basic knowledge of Windows Server or VMware.
Experience
- Experience with Windows 11, Active Directory, and Microsoft Intune.
- Initial hands-on experience in IT support or IT service management.
- Experience in mobile device administration for Android and iOS.
What we offer
- Full-time position with a 38-hour workweek.
- Flexible working hours with fixed core hours.
- Up to two work-from-home days per week.
- 27 days of annual leave in accordance with the collective agreement.
- Good Friday, as well as December 24 and 31, are days off.
- Generous professional development budget and structured onboarding process.
- Public transport pass, team events, and employee profit sharing.
- The annual gross salary ranges from EUR 41,557 to EUR 51,287 on a full-time basis.
- The classification is based on the collective agreement for the non-profit housing sector.
- Previous periods of service will be credited in accordance with the provisions of the collective agreement.
Benefits
Work-Life-Integration
Food & drink
Higher take-home pay
Job locations
About your employer
Die BWS-Gruppe entwickelt, errichtet, saniert, vermietet, verkauft und verwaltet sowohl geförderte als auch frei finanzierte Wohnungen, Geschäftsräume und Stellplätze in ganz Österreich. Unsere Projekte zeichnen sich durch einen hohen Qualitätsanspruch in Architektur, Ökologie und Ökonomie aus.
- Established Company
- Hybrid, Onsite
- Construction, Real Estate, Building Services
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