Job
In this role, you lead the support team, coordinate service requests, develop processes, foster team development, and assist with complex technical challenges.
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Your role in the team
- You will take on the professional and organizational leadership of our support team and promote the development of your colleagues.
- You coordinate daily operations, prioritize service requests, and ensure a structured task distribution and deployment planning.
- You are responsible for the quality of our support and ensure that customer inquiries are handled reliably and within the agreed service times.
- In the case of complex technical issues, you actively support your team and take on coordination.
- You will further develop our support processes and improve the use of the ticketing system, technical documentation, and knowledge transfer within the team.
- You work closely with our engineering team and ensure a smooth handover of customer projects into ongoing support.
Our expectations of you
Education
- A completed qualification in the IT field or a comparable qualification through practical professional experience.
Qualifications
- Knowledge of Microsoft environments, especially Windows clients and servers, Microsoft 365, and networking.
- Strong customer orientation, excellent communication skills, and very good German and English proficiency.
- A self-reliant, reliable, and structured way of working. Even in demanding situations, you keep an overview and set clear priorities.
- A Class B driver's license - and above all: enthusiasm for IT and collaboration with people!
Experience
- Several years of experience in IT support or system administration, ideally in an IT system house, and a confident handling of ticketing systems.
- Preferably experience in leading or coordinating a technical team as well as enjoyment in supporting and developing employees.
What we offer
- A responsible leadership position with scope for shaping and influence.
- Collaboration with an experienced, motivated team.
- A diverse range of tasks with varied clients and exciting technical challenges.
- A secure job in a growing IT company.
- A state-of-the-art company location with modernly equipped office spaces.
- Appreciation, good team spirit, and room for your professional and personal development.
- The minimum salary is €56,000 gross per year (based on a 38.5-hour week), the actual salary depends on qualifications and experience.
- Accrued overtime is partially compensated with time off and partially paid out.
Benefits
Work-Life-Integration
Job locations
About your employer
We provide top-of-the-line IT business solutions, cutting-edge security technology, and cloud services that will meet our clients' unique needs. With our expert technical knowledge and many years of experience, we are able to take on even the most complex projects and see them through to completion.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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